thread Re: Map Location Wrong in Online Store

Map Location Wrong

MajorPainage — Mon, 06 Jul 2020 21:46:39 GMT

So I can't find anywhere to contact support on the appointments module, so I thought I would try here. I have added a "Book Appointment" button to our website, and when I click it, the booking page comes up, but my issue is that the little map showing my location is wrong. I have my address entered and showing correctly but the map is showing an address 25-30 mins away. How do we correct the map to show the proper location?

Re: Map Location Wrong

nika — Tue, 07 Jul 2020 19:32:22 GMT

Hi @MajorPainage- I had one of our Appointments specialists take a look and it should be corrected for you now. Let us know if not!

Re: Map Location Wrong

MajorPainage — Tue, 07 Jul 2020 20:07:41 GMT

Looks good now. Thanks

Re: Map Location Wrong

nika — Wed, 08 Jul 2020 11:15:47 GMT

@MajorPainage You're welcome!

Re: Map Location Wrong

AcaciaVintage — Mon, 13 Jul 2020 20:14:15 GMT

I am trying to set up an appointment page with Square, and the map shows the wrong location. It would be great to be able to correct these issues myself, but until that is enabled, would you be able to correct the location?

Re: Map Location Wrong

ashc — Wed, 15 Jul 2020 11:34:52 GMT

Hey @AcaciaVintage,

Please reach out to our direct CS team to get in touch with an Appointments specialist that can help you update this.

Thank you!

Re: Map Location Wrong

tjrowen — Tue, 21 Jul 2020 01:11:48 GMT

The physical map is incorrect on my square appointments although listed correctly on my site. Can you assist?

Re: Map Location Wrong

ashc — Tue, 21 Jul 2020 11:27:47 GMT

Hey @tjrowen,

Check out my comment above for details.

Re: Map Location Wrong

Mh10 — Mon, 26 Oct 2020 16:07:56 GMT

My business address is 2. 704 4th ave no. Lethbridge. Please change on customer notification

Re: Map Location Wrong

GBWilson — Wed, 18 Nov 2020 19:48:42 GMT

I saw a client receipt the other day and my address location was not right. It looked like it may have been the address of the store where I bought the reader... is that possible - how do I fix this? My address is entered in my square profile as

116 Albert St.

Suite 300

Ottawa, Ontario

K1P 5G3

Which is at the corner of Albert & Metcalfe, but is appears about 3 block west and 2 blocks south of that location.

Can I view in Square where the map will be pointing?

Re: Map Location Wrong

willowrayhealin — Fri, 27 Aug 2021 13:23:45 GMT

Can someone correct this for me as well. I have changed the location on my app, and it hasnt changed the map. How do I get this corrected?
Thank you!

Re: Map Location Wrong

fraserandfig — Fri, 08 Oct 2021 15:40:14 GMT

I also have this issue @ https://www.fraserandfig.com/ where I ultimately had to disable the map feature module because it would not update. However, the map that shows up in the customers email confirmation still shows the old address. I do not believe there is anywhere I can access that template to update or change. Help!

Re: Map Location Wrong

MajorPainage — Fri, 08 Oct 2021 15:43:36 GMT

It's rather stupid that they just can't fix it. I'm having another issue with appointments where the services don't appear so customers can't schedule appointments. Asked for help several times and never get an answer.

Re: Map Location Wrong

Arie — Sun, 10 Oct 2021 04:12:29 GMT

Sorry to hear you're experiencing issues here @fraserandfig @MajorPainage! Please reach out to our CS team, who will be able to take a look into your account with you to troubleshoot further.

Re: Map Location Wrong

MajorPainage — Fri, 15 Oct 2021 19:12:48 GMT

I contacted support who replied and forwarded the issue on to the appointments module support, but I guess they don't care as I've never heard anything from them. Seems appointment support is a bit useless.

Re: Map Location Wrong

Valentina — Fri, 15 Oct 2021 19:35:30 GMT

This thread should help with your initial issue with services not appearing on your booking site, @MajorPainage.

If that doesn't get you where you need to be, the fastest way to reach our Support team is by phone.

Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

Re: Map Location Wrong

BeamWellness — Fri, 28 Jan 2022 20:50:10 GMT

I'm having the same issue. Map location is wrong and the address being given to my customer is wrong. This is big issue when I have tried and tried to correct this myself and can't get in contact with anyone.

Please help!

Re: Map Location Wrong

MajorPainage — Sat, 29 Jan 2022 00:05:19 GMT

Unfortunately the support people don't really care. This has been an issue for a couple years and still is. I've been dealing with a new issue with their appointments system, and a problem with their api. They don't give a **bleep**.

Re: Map Location Wrong

shawna_kaslo — Wed, 11 Jan 2023 03:36:29 GMT

Hi, Bea - I have the same issue!

Google Maps also gets it wrong - so we had to update it manually through our business site

Re: Map Location Wrong

WendiNapier — Wed, 22 Feb 2023 18:31:27 GMT

Hi, I have the same issue. The business address is correct but the map is showing a different location. can you help me fix this?

Cheers,

Wendi