thread Refund error message in Online Store

Refund error message

biokat — Tue, 07 Jul 2020 12:49:26 GMT

Hello,

Has anyone else seen this after requesting a refund be issued?

I have no clue if the refund was successful or not, and have now done this 2x, so I could very well have processed double refund or have been unsuccessful in processing the refund in the firs place.

Thanks 🙂 k

Re: Refund error message

AshleyK — Wed, 08 Jul 2020 13:25:34 GMT

@biokat was this payment an online store payment that was refunded through the Square Dashboard? Can you explain the details of the payment for me? Thank you!

Re: Refund error message

biokat — Wed, 08 Jul 2020 13:32:06 GMT

Hello,

The client purchased items via my online store. The package went missing in the post. I offered to refund the client. In square online dashboard (suquareup.com) I went to orders, pulled up the completed order, opened it, selected 'Issue Refund' button and up came this message.

I checked in transactions if any refunds have been assigned, search says none. I dont think it was processed, but am not 100% sure.

Thanks!

Re: Refund error message

AshleyK — Wed, 08 Jul 2020 14:18:56 GMT

@biokat can you try issuing the refund from Online Store > Orders to see if you get the same error message? Also, if you want, please send me a direct message with the payment details and I can confirm if the refund was successful or not. With a brief look at your account I could not see any refunds, but I cannot confirm that without some payment information. Thank you!