thread Re: debit card not tapping in Online Store

debit card not tapping

the_camellia — Sun, 12 Jul 2020 18:36:37 GMT

is anyone in Canada having trouble with RBC debit cards not tapping? it says ..use another card.

customer did not disable tap, we had internet connection, bluetooth is on, the green light is showing on the square, and customer just used same card at another store and card tapped.

Re: debit card not tapping

allensharon2739 — Sun, 12 Jul 2020 23:55:37 GMT

Many customer debit cards are not tapping nor is square insert card working. I often have to restart my phone and wait for "Reader Ready" feature thereby missing sales. I have a fully charged battery and square lights are orange, green, etc. This has never happened before! Please help!

Re: debit card not tapping

AshleyK — Wed, 15 Jul 2020 13:37:38 GMT

Hey, guys! This definitely sounds like a possible bug. I would attempt to reset the reader, check for updates, and restart your iPad. If you're still experiencing trouble accepting debit tap payments, please contact our Support Team so they can either warranty your reader or file a ticket with engineering.