https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196394#M40236 <P>It was just in the app, but I figured it out. It was the fact that the preferred notification type was no notification which you cannot change in the app, only on the desktop. I had to go through each client to change.</P> Wed, 19 Aug 2020 14:19:11 GMT vanitytanya 2020-08-19T14:19:11Z https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196063#M40234 <P>When I book or edit certain customers appointments the notification type box for text or email reminders is blank. I've attached a screenshot.&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20200818_072132_com.squareup.apos.jpg" style="width: 1080px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/7304iB7757B7B0B7B7348/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20200818_072132_com.squareup.apos.jpg" alt="Screenshot_20200818_072132_com.squareup.apos.jpg" /></span></P> <P>&nbsp;</P> Tue, 18 Aug 2020 13:25:42 GMT https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196063#M40234 vanitytanya 2020-08-18T13:25:42Z https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196391#M40235 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/312487">@vanitytanya</a>- Thanks for the screenshot.&nbsp;</P> <P>&nbsp;</P> <P>Is this blank box appearing on both the Dashboard and within the app? Or just one or the other?</P> Wed, 19 Aug 2020 14:12:24 GMT https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196391#M40235 nika 2020-08-19T14:12:24Z https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196394#M40236 <P>It was just in the app, but I figured it out. It was the fact that the preferred notification type was no notification which you cannot change in the app, only on the desktop. I had to go through each client to change.</P> Wed, 19 Aug 2020 14:19:11 GMT https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196394#M40236 vanitytanya 2020-08-19T14:19:11Z https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196406#M40237 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/312487">@vanitytanya</a> Ahh got it. Glad you were able to figure it out!</P> Wed, 19 Aug 2020 14:28:21 GMT https://community.squareup.com/t5/Online-Store/Customer-Notification-Type-option-is-blank-for-some-customers/m-p/196406#M40237 nika 2020-08-19T14:28:21Z