thread Re: Error when adding a logo in Online Store

Error when adding a logo

creativeconnect — Sat, 17 Oct 2020 04:41:02 GMT

I keep getting an error when trying to upload my logo. I was able to do a POS pic but not the logo. Very similar pic. Even tried the same one. Not sure why I am having this issue. Any thoughts?

Re: Error when adding a logo

AdamB — Sun, 18 Oct 2020 19:41:49 GMT

Welcome to Seller Community, @creativeconnect!

Are you uploading the logo to your Square Online store, or within your Square account? What error message did you see when you tried to upload your logo image? A couple things you could try are switching to a different browser temporarily, or saving your logo image as a different file format and seeing if that works better for you.

Re: Error when adding a logo

aubri — Thu, 05 Nov 2020 19:53:15 GMT

I too am getting this message, and it won't let me save any information without correcting the message, which i can't. i'm using a JPG at 1673x1673

Receipt image should have content type image/jpeg, image/pjpeg, image/png, image/x-png

Re: Error when adding a logo

sayra — Sat, 07 Nov 2020 02:07:05 GMT

Hello @aubri. Is the log you are talking about the one you add in your receipt section? As mentioned here, your logo should be at least 200 pixels wide and 200 pixels tall. If you choose a full logo, it should be at least 1280 pixels wide and 648 pixels tall to view in high resolution.

Let me know if you have any other questions.

Re: Error when adding a logo

RosadoBeauty — Tue, 23 Aug 2022 02:31:44 GMT

I am getting this message "Customer display image should have content type image/jpeg, image/pjpeg, image/png, image/x-png" when I try uploading my logo. What should I do to fix it?