thread Re: Paying for Square Online Plus Account Plan in Online Store

Issues Paying for Square Online Plus Account Plan

marc_nook — Wed, 27 Nov 2024 00:09:41 GMT

Hey there -

I've been receiving emails that my site is going to be taken down because the Plan needs to be paid.

I see this message when I go to Online from the dashboard:

Your Square Online Plus Account is overdue. (This message is highlighted in orange - but you can't click on it go someplace to actually make the account current.)

However, there IS NO PLACE to pay this or update the payment information. I updated the information from the main Square dashboard a few days ago - but that didn't make a difference.

Any help would be appreciated.

Thank you.

Marc

Is there a different place to update payment information for the Online Account Plus?

Re: Paying for Square Online Plus Account Plan

marc_nook — Mon, 25 Nov 2024 18:49:37 GMT

Square has been ZERO help with this. Working on my own solution as my site has now been unpublished.

Re: Paying for Square Online Plus Account Plan

MayaP — Wed, 27 Nov 2024 00:09:08 GMT

Hello @marc_nook,

I appreciate your patience and apologize our support team has not been more helpful. I want to help in anyway I can!

Can you provide a photo of the email? Have you been able to get in contact with support?

Re: Issues Paying for Square Online Plus Account Plan

MayaP — Tue, 03 Dec 2024 21:01:11 GMT

Hey @marc_nook,

I am just checking in. Did you still need help with this?