thread How do I view "Contact Us" form data? in Online Store

How do I view "Contact Us" form data?

AndyReynolds — Tue, 02 Dec 2025 17:03:20 GMT

I have a vanilla "contact us" form on my web site. It includes the opt-in check box. However the state of the check box is not reported, either in the notification email or in the CSV file. How can I capture this important setting?

The title of this thread has been edited from the original: "Contact us" form data incomplete

Re: "contact us" form data incomplete

Valentina — Thu, 17 Dec 2020 21:01:51 GMT

Hi there @AndyReynolds ✨

You can view the customers who have submitted that form by heading to your Dashboard > Marketing > Mailing Lists > All Contacts > export these, then filter by those who had opted in.

I hope this is helpful!

Re: "contact us" form data incomplete

AndyReynolds — Fri, 18 Dec 2020 04:53:04 GMT

OK, thanks.

Re: "contact us" form data incomplete

thehappyboothco — Fri, 24 Feb 2023 17:43:45 GMT

Hi there, I don't have a Mailing Lists option under Marketing. However I can see my customers under "Customers". I see a directory, and if I click on a customer, in the sidebar is a Marketing item, with an Email Status field, but it always says Nonsubscribed, whether I test my form with the checkbox enabled or not. What am I doing wrong? I simply added the opt-in option to my form (it's for a contest submission). Is there anything else I need to enable?

Re: How do I view "Contact Us" form data?

mweatherill — Fri, 12 May 2023 01:47:04 GMT

Hi,

This question is still not answered. I am having the same issue that when someone completes my Contact Us for and the "I opt in to receive marketing and promotional materials" box is checked, when that form information appears in the Customers area, the Marketing section of the record that's created shows Email Status as "Non-Subscribed". This is a bug and a problem. How long until it is corrected please?