Patients not receiving text/ SMS for booking confirmation

HubertMak — Fri, 09 Apr 2021 17:47:38 GMT

For some reason, none of my patients are receiving SMS for the booking confirmation even though it used to works for years.

Help!

Re: Patients not receiving text/ SMS for booking confirmation

Kassi_ — Sun, 11 Apr 2021 15:56:41 GMT

Hey there, @HubertMak -

Welcome back to the Community.

Go into your Dashboard and double check the settings you have under your Appointments Tab > Settings > Communication to see if you have the "Confirmation" one turned on. This is where the settings for that feature are housed and where you would make any changes.

In the instance you have it turned on, check on the timeframe you have the reminder being sent.

Please let me know if you have any other questions.

thread Patients not receiving text/ SMS for booking confirmation in Online Store

Patients not receiving text/ SMS for booking confirmation

Re: Patients not receiving text/ SMS for booking confirmation