thread Re: Sandbox item can't upload image (Interval server error) in Online Store

Sandbox item can't upload image (Interval server error)

brianhyper — Sun, 30 May 2021 19:22:42 GMT

Is it normal that I get an "Internal server error" every time I try to upload an image into an item in Sandbox environment? (https://squareupsandbox.com/)

I tried multiple browsers (chrome, safari, firefox), clean my caches and also on Windows 10 & Mac OS.

Am I the only one who got this issue?

Thank you!

Re: Sandbox item can't upload image (Interval server error)

Kassi_ — Wed, 02 Jun 2021 12:44:42 GMT

Hey @brianhyper -

I am working with our API Team to get you a resolution on the issue you're seeing with Sandbox and uploading item images.

They will provide the best course of action to get this resolved for you. Another option you have would be to contact our CS Team directly, if you'd like.

Keep an eye out for my next reply.

Re: Sandbox item can't upload image (Interval server error)

Kassi_ — Mon, 07 Jun 2021 20:04:18 GMT

Got an update for you, @brianhyper-

Our API team has asked that you reach out to them directly with your application ID, so they can take a deeper look for you.

Thank you!