thread Re: net amount is missing from exported reports in Online Store

net amount is missing from exported reports

chocolatemann — Tue, 13 Jul 2021 17:56:32 GMT

Why is the net amount missing when I export a report? This is happening in a varity of reports including giftcard report, outstanding invoice report etc.

Re: net amount is missing from exported reports

JustinC — Wed, 14 Jul 2021 20:23:51 GMT

Hmm, this issue requires a set of eyes from our Support Team. Have you reached out yet?

@chocolatemann

Re: net amount is missing from exported reports

chocolatemann — Thu, 15 Jul 2021 14:40:07 GMT

Of course, months ago, they opened a ticket. I thought it would be an easy fix but nothing so far.

Re: net amount is missing from exported reports

sayra — Thu, 15 Jul 2021 17:31:44 GMT

Hey @chocolatemann, Did you receive a case number?

Re: net amount is missing from exported reports

chocolatemann — Thu, 15 Jul 2021 17:46:43 GMT

Re: net amount is missing from exported reports

sayra — Thu, 15 Jul 2021 21:32:29 GMT

@chocolatemann, Your reports seem to be working. When I exported a report under Reports > Sales Summary > Export, I was able to see your Net Sales amount. I will send you a screenshot via a private message for more details.

Re: net amount is missing from exported reports

chocolatemann — Fri, 16 Jul 2021 14:21:47 GMT

Yes it works for Sales Summary and others, but not for gift card report and outstanding invoices.

Re: net amount is missing from exported reports

sayra — Fri, 16 Jul 2021 21:29:50 GMT

Got it! @chocolatemann, This is a feature request at this time.

If this changes in the future we will make sure to let you know.