https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319362#M39533 <P>Hey everyone ... I spoke with 2 agents. If the code did not appear in your email it's because they ran out of the devices. They only had a limited number of them and it was first click, first served! Not the best way to manage a promotion in my opinion, but there is nothing we can do ... other than request a waiver on the fees for your next $xxx worth of sales.</P> Sun, 14 Nov 2021 22:18:17 GMT sheenoriginals 2021-11-14T22:18:17Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/311790#M39527 <P>Hi,</P><P>&nbsp;</P><P>I received an email saying "Square and <EM>Interac</EM> are partnering to provide you with one (1) Square Reader for contactless and chip payments free of charge... To redeem the offer, add the Square Reader for contactless and chip payments to your shopping cart and add the promo code provided in this email at checkout to receive your reader free of charge."</P><P>&nbsp;</P><P>The problem is that there's no promo code on the email. So, what do I do?</P><P>&nbsp;</P><P>Thanks for the offer -but it's useless without a promo code!</P> Mon, 18 Oct 2021 14:28:03 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/311790#M39527 Hectoriano 2021-10-18T14:28:03Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/311836#M39528 <P>I just contacted Square support and they are looking into the issue of the absent promo code.&nbsp;</P> Mon, 18 Oct 2021 16:49:19 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/311836#M39528 brad_s 2021-10-18T16:49:19Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/312099#M39529 <P>Thanks for contacting support Brad ... I have the same issue.</P> Tue, 19 Oct 2021 15:04:50 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/312099#M39529 sheenoriginals 2021-10-19T15:04:50Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/312169#M39530 <P>Any update on missing promo code in email.</P> Tue, 19 Oct 2021 16:39:37 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/312169#M39530 RalphE 2021-10-19T16:39:37Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/312194#M39531 <P>Not yet. The support agent said that he would contact me once they have a solution. Still waiting to hear from them.&nbsp;</P> Tue, 19 Oct 2021 16:58:52 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/312194#M39531 brad_s 2021-10-19T16:58:52Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319359#M39532 <P>good luck! I created a support case after I got the email without the promo code. Like you, agent said they're working on it and will get back to me. Four weeks later, I followed up with Square support. This time they answer that because THEY have not heard from ME for over 2 weeks, the case was closed. I was waiting to hear from THEM!! Welcome to the Square treadmill.</P> Sun, 14 Nov 2021 22:04:07 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319359#M39532 JimS 2021-11-14T22:04:07Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319362#M39533 <P>Hey everyone ... I spoke with 2 agents. If the code did not appear in your email it's because they ran out of the devices. They only had a limited number of them and it was first click, first served! Not the best way to manage a promotion in my opinion, but there is nothing we can do ... other than request a waiver on the fees for your next $xxx worth of sales.</P> Sun, 14 Nov 2021 22:18:17 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319362#M39533 sheenoriginals 2021-11-14T22:18:17Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319517#M39534 <P>While the limited supply is legit, the absence of the promo code in the email does not make sense. This would most likely have been a one-time bulk mailing to all Canadian Square customers. Logically, the promo code would be included in that bulk mailing. Out of stock situations would be dealt with at order/checkout time.</P><P>&nbsp;</P><P>Why would emails be sent out WITHOUT the promo code? That's poor process on Square's part.</P><P>&nbsp;</P><P>An item in an email cannot be removed from an email after it has been sent. That is not technically possible. So, the agents' explanation doesn't make sense.</P><P>&nbsp;</P><P>All this begs the question....did anybody get the promo code? How many devices were actually given out for free? I think Square owes us an explanation.</P> Mon, 15 Nov 2021 15:48:37 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319517#M39534 JimS 2021-11-15T15:48:37Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319650#M39535 <P>I agree 100% with you</P> Mon, 15 Nov 2021 21:13:41 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319650#M39535 RalphE 2021-11-15T21:13:41Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319658#M39536 <P>I agree as well, but have given up on pursuing this after reading on another thread on this forum that they said the email was sent out in error.&nbsp;</P> Mon, 15 Nov 2021 21:31:48 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/319658#M39536 brad_s 2021-11-15T21:31:48Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/320991#M39537 <P>The support system is trash.&nbsp; They did the same thing with me.&nbsp; Close the ticket and not resolve the issue.</P> Sun, 21 Nov 2021 17:46:15 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/320991#M39537 MajorPainage 2021-11-21T17:46:15Z https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/321413#M39538 <P>I emailed about this and have never heard back. &nbsp;Terrible customer support!</P><P>&nbsp;</P> Tue, 23 Nov 2021 14:05:01 GMT https://community.squareup.com/t5/Online-Store/received-email-to-get-a-Square-reader-for-free-to-use-Interac/m-p/321413#M39538 bhastings66 2021-11-23T14:05:01Z