https://community.squareup.com/t5/Online-Store/Online-purchase/m-p/334278#M39262 <LI-SPOILER><LI-SPOILER>I had a client prepay for a service. The sale showed the amount under my balance in the app and now it disappeared.&nbsp;</LI-SPOILER> </LI-SPOILER> Tue, 18 Jan 2022 18:36:11 GMT BombshellStudio 2022-01-18T18:36:11Z https://community.squareup.com/t5/Online-Store/Online-purchase/m-p/334278#M39262 <LI-SPOILER><LI-SPOILER>I had a client prepay for a service. The sale showed the amount under my balance in the app and now it disappeared.&nbsp;</LI-SPOILER> </LI-SPOILER> Tue, 18 Jan 2022 18:36:11 GMT https://community.squareup.com/t5/Online-Store/Online-purchase/m-p/334278#M39262 BombshellStudio 2022-01-18T18:36:11Z https://community.squareup.com/t5/Online-Store/Online-purchase/m-p/335244#M39263 <P>&nbsp;Thanks for reaching out, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/422397">@BombshellStudio</a> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>&nbsp;</P> <P>According to <A href="https://squareup.com/help/ca/en/article/5676-customer-prepayment-for-square-appointments" target="_blank">this</A> article, when your customers prepay for services from your online booking site, the payments will appear in your Square balance and will be transferred to your linked bank account.</P> <P>&nbsp;</P> <P>We have limited access to accounts through this public forum, so I am not able to confirm the transfer from your account to your bank. If you still need assistance, please&nbsp;reach out to our <A href="https://squ.re/3CrXkmg" target="_blank">support team</A> directly.&nbsp;A rep can access the account&nbsp;to review your sales with you one on one.&nbsp;</P> <P>&nbsp;</P> <P>P.s. Welcome to the Seller Community!&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 22 Jan 2022 00:53:02 GMT https://community.squareup.com/t5/Online-Store/Online-purchase/m-p/335244#M39263 BernadetteA 2022-01-22T00:53:02Z