thread Re: Data Retention Policy/Historical Data - How long is this kept? in Online Store

Data Retention Policy/Historical Data - How long is this kept?

mannyh — Tue, 01 Feb 2022 17:28:09 GMT

Hi All,

1) I am having difficulty pulling some specific information. Does anyone know how long Square keeps data/historical information.

For example, 10 years down the line-can I expect to see appointment history for a customer, notes, attachments, etc.

2) Further, is there a limitation on how many customers the directory can hold?

3) How much data can each customer have in their attachments (I know there is a 20 mb cap on each file) but overall?

Thanks!!

Re: Data Retention Policy/Historical Data - How long is this kept?

JJ_ — Thu, 03 Feb 2022 18:48:20 GMT

Hey there @mannyh

Here are the answers to your questions:

1) Being a Financial Tech institution we are required to keep records of all account activity and transactions.

2) There is no known limit of how many customers a Seller can have at this time. We service both small businesses and big companies and to this day we have yet to get a report of a Customer Directory limit.

3) As long as the attachment limit is met we at this time are not enforcing a limit on storage per customer or per account.

I hope this information is helpful!

Re: Data Retention Policy/Historical Data - How long is this kept?

mannyh — Thu, 03 Feb 2022 18:54:06 GMT

Thank you @JJ_ , you are awesome and answered all of my questions!