thread Re: Change Account Owner and Square card in Online Store

Change Account Owner and Square card

KR6 — Tue, 22 Mar 2022 03:14:28 GMT

It seems that the Account owner cannot be changed; in signing up for a Square card, the account would be in my maiden name, for which I no longer have any identification other than my birth certificate.

1) what is the rationale for not being able to change the name on the account? If we provide proof like we do for any other institution for a name change, why is this not possible at Square?

2) Square's instructions are to create a new account- what happens to my Square website if I open a new account? Is all this data transferred? I have a website with subscribers, etc that I can't afford to lose. What is the transition to a new account? Can I transfer the account to myself?

Re: Change Account Owner and Square card

MJD — Mon, 25 Apr 2022 19:37:03 GMT

I agree this really needs solving, it creates so many issues, transgender people would have to use their deadname, businesses passed down through generations would have an old name tied to them, people who marry and change their names can't identify themselves properly, it seems odd that Square still don't allow users to change their names and other details? Just let us contact support for it or something? It would really make a lot more sense!

Re: Change Account Owner and Square card

LeevanaBee — Thu, 05 Jan 2023 01:50:04 GMT

Bumping this in hope something new has come up. I dont want my full name to be showing on my square website or on customers receipts.

Re: Change Account Owner and Square card

BernadetteA — Fri, 06 Jan 2023 18:33:14 GMT

Welcome to the Seller Community, @LeevanaBee 👋

This post is about changing the account holder's name, but I believe your request is different? Can you clarify where your name is showing on the website? The site would show your business name, but I don't believe it should be showing the actual account owner name and details.

Re: Change Account Owner and Square card

LeevanaBee — Fri, 06 Jan 2023 18:37:41 GMT

Hi Bernadetta, I managed to figure out how to change it. As the sole employee of my business I wasn't looking in the right spot and had to change my employee name and now my full name no longer shows.

Re: Change Account Owner and Square card

BernadetteA — Fri, 06 Jan 2023 19:07:18 GMT

Glad to hear, @LeevanaBee 😊 and thanks for updating us! ❤️