thread Re: Booking back to back clients in Online Store

Booking back to back clients

spring-g — Sat, 04 Mar 2023 04:35:16 GMT

When my clients are booking their appointments online, it's not giving them the soonest available appointment times available. This is super annoying for me as I don't like having to constantly be contacting my clients and asking them to bump up their appointment times.

The appointments are not set to "book extra time" and I do not have my "fake it" filter turned on.

Is there something I'm missing in the settings? the online booking system gave her the option of 2:15 to book instead of 2:00

Re: Booking back to back clients

JJ_ — Mon, 06 Mar 2023 01:02:17 GMT

Hey @spring-g

I would like to take a closer look at this situation. When was the first time you noticed this happening?, and When was the last report you received?

Re: Booking back to back clients

spring-g — Mon, 06 Mar 2023 01:04:02 GMT

Hey!

it’s been happening since I’ve started using square appointments.

Re: Booking back to back clients

JJ_ — Tue, 07 Mar 2023 00:08:43 GMT

Since you mentioned that this happens since the beginning, have you reached out to our Appointments Team and shared examples of this problem?

Re: Booking back to back clients

spring-g — Tue, 07 Mar 2023 00:11:48 GMT

Yes I actually called and brought it up when I had other concerns and they said they would look into it as they didn’t really know what I was referring to.

Re: Booking back to back clients

JJ_ — Wed, 08 Mar 2023 00:51:56 GMT

Can you please share a link to your booking site along with an example service that I should book? I would like to take a shot and replicate this to make an escalation case for you. I will keep an eye out for your reply.

Re: Booking back to back clients

spring-g — Wed, 08 Mar 2023 01:00:59 GMT

www.sgnailaesthetic.ca

tap book now

try booking for march 29 at 2:00 for a brazilian maintenance.

Re: Booking back to back clients

JJ_ — Wed, 08 Mar 2023 01:03:32 GMT

Just did that and it let me choose Wednesday, March 29, 2023: 1:45 pm – 2:15 pm CDT Is this not what you want or are expecting?

Re: Booking back to back clients

spring-g — Wed, 08 Mar 2023 01:08:34 GMT

2:00 is also available so im not sure why it wouldn't show that as an option. I know on another booking system that I had used when working in a salon, they had a setting where you could choose to have appointments available every 15 minutes, along with the soonest available.

I don't know, maybe im just expecting too much lol! Thanks for helping me tho, I really appreciate it!

Re: Booking back to back clients

JJ_ — Wed, 08 Mar 2023 01:28:39 GMT

I can see what you're saying. At this time, the Booking System is "working as intended" but from what I am reading, this is not meeting your expectations. Thank you for your patience and collaboration. I will make sure to pass your feedback over to our Product Team for their visibility and consideration