thread Re: BUG ALERT - Items not syncing to website properly in Online Store

BUG ALERT - Items not syncing to website properly

JTPets — Sat, 18 Mar 2023 12:32:16 GMT

I reported this issue last week, and the advice I received was "recreate the items". Now I have it happening again with a new item. Something is broken with sync! I have an additional issue where items are not showing up to the website at all, but i will open a separate thread for that.

The price has been added to the dashboard, however when the item syncs to the website it publishes with $0.00 price. Which clearly is a problem. I recreated the other two and was able to get them corrected, but it is not sustainable for me to have to keep recreating items. I need support in getting this bug resolved.

@isabelle (for vis when you return)

bugbug

Re: BUG ALERT - Items not syncing to website properly

Kassi_ — Mon, 20 Mar 2023 16:21:04 GMT

Hey there, @JTPets -

Thanks again for bringing this over to the Community! I am going to recommend reaching out to our CS Team directly for this one too. They will get a ticket filed with our engineers.

Always appreciate your insight on these.

Re: BUG ALERT - Items not syncing to website properly

JTPets — Mon, 20 Mar 2023 16:26:10 GMT

I belive there was a ticket opened with eng by @isabelle but she is out of office this week. I have opened tickets before on this issue to no resolve

I will do so again...

Re: BUG ALERT - Items not syncing to website properly

nika — Mon, 20 Mar 2023 18:26:21 GMT

Hey @JTPets - I just reached out to the engineer on the ticket that @isabelle filed for you. Waiting to hear back on a [hopefully] better resolution than recreating each item.

Re: BUG ALERT - Items not syncing to website properly

JTPets — Mon, 20 Mar 2023 18:34:00 GMT

Thank you

Re: BUG ALERT - Items not syncing to website properly

isabelle — Tue, 21 Mar 2023 15:48:50 GMT

Thank you @nika ! I'll keep an eye too.