thread Re: Bug Alert - Items not syncing to website at all in Online Store

Bug Alert - Items not syncing to website at all

JTPets — Sat, 18 Mar 2023 12:41:04 GMT

I have an item, the price is set, its been set for more than 12 hours, it is not syncing to the website, a similar item was created at the same time and shows without issue. Something is broken with sync! How many other items could I be missing from my website? I have an additional issue where items are not showing up to the website with a price other than $0.00, but I will open a separate thread for that.

The price has been added to the dashboard, however when the items syncs to the website it does not publish. Which clearly is a problem. I recreated an item to solve a different problem and was able to get them corrected, but it is not sustainable for me to have to keep recreating items. I need support in getting this bug resolved.

@Olive_ (for vis when you return)

Re: Bug Alert - Items not syncing to website at all

Provision — Sat, 18 Mar 2023 17:10:07 GMT

Hello,

I just messaged Ecom department for the same issue and they have said that there is an issue. They are working to get it fixed.

"yes we are currently having this issue of item syncing which is taking longer than expected we know about and the engineers are working on it"

My new items wont even show up on Square Online and its been over 24 hours.

Re: Bug Alert - Items not syncing to website at all

DinaLRosenberg — Sat, 18 Mar 2023 21:14:33 GMT

We have been having this issue for at least 2 weeks...

We've also had issues with inventory quantities "falling out"... and I don't want to tell you want happened in December when every item that had a description Online but not in Items were wiped clean.. I am still cleaning this mess...