thread Bug Alert - Cancelled committed invoice inventory not being put back into available stock in Online Store

Bug Alert - Cancelled committed invoice inventory not being put back into available stock

JTPets — Sat, 18 Mar 2023 12:53:42 GMT

I have 2 examples of invoices with committed inventory that have not been put back into inventory available for sale AFTER the invoice has been CANCELLED or EDITED to no longer contain that item.

The invoices both contained different items, and went to different parties. The end was the invoice went well overdue and was cancelled in once case, the other was changed to a $ amount as outstanding debts to resolve our inventory. Neither item returned to saleable inventory.

Invoice #000118

Lifetime All life Stages Fish And Oatmeal 11.4 kg

Invoice #000138

Iron Will Raw Canine Complete Beef Dinner

Re: Bug Alert - Cancelled committed invoice inventory not being put back into available stock

Kassi_ — Mon, 20 Mar 2023 16:19:53 GMT

Hey there, @JTPets -

Appreciate you dropping this into the Community. I am going to recommend reaching out to our CS Team directly, so a ticket can be filed with our engineers on this bug you've been experiencing.

Thank you!

Re: Bug Alert - Cancelled committed invoice inventory not being put back into available stock

JTPets — Mon, 20 Mar 2023 16:24:20 GMT

I belive there was a ticket opened with eng by @isabelle but she is out of office this week. I have opened tickets before on this issue to no resolve.

I will do so again...

Re: Bug Alert - Cancelled committed invoice inventory not being put back into available stock

nika — Mon, 20 Mar 2023 17:43:34 GMT

@JTPets I just filed a ticket for this one. 👍