thread Re: Unable to remove personal name, not business name on POS printed sales receipt in Online Store

Unable to remove personal name, not business name on POS printed sales receipt

Pir8pete — Sat, 22 Apr 2023 01:45:20 GMT

I'm unable to find the option to remove my personal name, not business name on sales receipt using print option on the POS terminal to customers?

Just my first name is showing up on all the printed receipts from the POS under the date & time and i have not changed any settings, I've looked high and low in the online account settings -> https://squareup.com/dashboard/business/receipt and on the terminal.

No steps to fix the issue that ppl are explaining on U.S side?, might be because she's talking about email invoices not the printing from the POS terminal -> https://www.sellercommunity.com/t5/Questions-How-To/How-to-I-remove-my-name-not-business-name-on-sales-receipt-email/m-p/196060

Re: Unable to remove personal name, not business name on POS printed sales receipt

Pir8pete — Sat, 22 Apr 2023 01:54:12 GMT

Posting back to let other know if they have the same issue and are lost;

after many hrs the only way was to do a factory reset on the POS terminal, and it cleared the issue

Terminal -> https://squareup.com/shop/hardware/ca/en/products/terminal-credit-card-machine-ca

Has been running plugged in since around beginning 2021 with afew fw updates pushed to it and with those came afew hard locks that a simple power cycle fixed. Then all of a sudden I noticed just my first name showing up under the date/time, odd? and it was due to a glitch when the fw was auto updated afew months ago.

Also 2 times when it was doing an auto fw update it hard locked, only way was power down.

@ issue the engineering team should look at

Re: Unable to remove personal name, not business name on POS printed sales receipt

Laurie_ — Mon, 24 Apr 2023 00:17:43 GMT

Hey there, @Pir8pete 👋,

Sorry to hear you ran into these issues with your printed receipts on your Square Terminal.

I really appreciate you circling back to the thread with the steps you took to resolve to update your receipt information. If you're seeing any kind of glitchy behaviour following an update, we recommend resetting your Square Terminal as one of the first steps, as you've done in this case. This action can help push through any updates that may have gotten stuck in the process.

Generally, we find this resolves most issues with the device itself. If you're noticing consistent glitchy behaviour on your device it's worthwhile flagging this with our Support Team at the time it occurs so they can work with you to resolve these issues.

You can reach out to our Support Team at 855-809-9000 between Monday to Friday from 6 am - 6 pm Pacific Time.