thread Re: my reader is not working, needs update? in Online Store

my reader is not working, needs update?

avestedinterest — Thu, 26 Oct 2023 13:25:37 GMT

It was working fine a few weeks ago but after I did an iphone update (XS and completely up to date now) my Square chip reader 𝙙𝙤𝙚𝙨 connect but I keep getting an error message after it connects saying ‘failed’ and ‘update required, please update point if sale’. I have tried to update it but there are no updates available. So is it a dud now? Do I have to get a new one? This is my second one after about a year and a half. I use this for my footcare business and my vendor shows, so I really need this little machine to work! Thanks @members for any info!

Re: my reader is not working, needs update?

EandI — Sat, 25 Nov 2023 23:16:46 GMT

We had the same experience. Google results were not useful. So while I have no solution here, I did want to do my bit to keep this important thread active. Cheers.

Re: my reader is not working, needs update?

JJ_ — Sat, 25 Nov 2023 23:43:53 GMT

Hello there! If you have completed our Square Reader Troubleshooting guide (specifically the Reset your reader section) with no success then I recommend reaching out to our Support Team, so they can take a closer look and share the alternatives available here.