thread Re: Customer receipts for events details in Online Store

Customer receipts for events details

Suemc — Mon, 13 May 2024 11:43:17 GMT

I just had a customer show up for the wrong event because the time and dates were not on her receipt. I looked and realized that if a customer purchased multiple events the receipt “summary” only shows the event names and prices. Other receipts of single events show the date and time of the event purchased. Why is this and how can I fix this? Big problem as she attended a $65 event but paid for a $10 event because she came at the wrong time!

Re: Customer receipts for events details

Michael_L — Mon, 13 May 2024 20:38:00 GMT

Would the reminders feature help?

https://squareup.com/appointments/business/client_relations

You can set up a message to send out before their appointment so they don't rely on a receipt to tell them when the appointment is.

Re: Customer receipts for events details

RobynR — Tue, 14 May 2024 13:30:45 GMT

@Suemc, can you provide a screenshot of the receipt or when the customer purchased multiple events, so I can take a look at it?

Re: Customer receipts for events details

Suemc — Thu, 23 May 2024 16:45:17 GMT

It's not an appointment. Technically it's an item that they purchased.

Re: Customer receipts for events details

Suemc — Thu, 23 May 2024 16:48:30 GMT

First is what the system emailed, second is what it looks like when the "view order details" button is clicked.

Re: Customer receipts for events details

Suemc — Thu, 23 May 2024 16:52:17 GMT

This is a receipt from a single event purchase. It shows the day and time of the event, same event as the last purchase on the receipt from the person who bought multiple events.