thread Re: Wrong times on confirmation messages in Square Appointments in Online Store

Wrong times on confirmation messages in Square Appointments

RobinSpencer — Thu, 06 Jun 2024 15:40:49 GMT

A customer booked online for 1:00 PM today. But when he showed up he pointed out that the confirmation messages sent to him by Square Appointments said 3:00 PM. He showed me the messages and he was correct.

I checked the messages sent by Square on my computer and it said 1:00 PM

This has happened before. Customers are sent the correct times in messages but they receive a different time on their phones. Any idea what's happening and how to fix it?

Re: Wrong times on confirmation messages in Square Appointments

Ellie_ — Fri, 07 Jun 2024 17:44:03 GMT

Hi there, @RobinSpencer,

Thank you for posting this. We would like to take a closer look at this for you. Is this error happening in text or email notifications?

Re: Wrong times on confirmation messages in Square Appointments

RobinSpencer — Fri, 07 Jun 2024 18:40:30 GMT

He came by for his rescheduled shoot today. Turns out the time error was on his end. He had the wrong time zone set on his phone. I don't really get it but there was no problem on Square after all.