How does a customer redeem their e-gift Card?

QuantumCurrents — Thu, 02 Jan 2025 17:15:02 GMT

I have a customer that is trying to redeem their e-gift card but they do not have a 16-digit code to enter online. The email confirmation does not have any info on it. Is there somewhere that I can go to look this up?

Re: How does a customer redeem their e-gift Card?

Lou8 — Fri, 03 Jan 2025 11:28:58 GMT

Hi @QuantumCurrents , thanks for posting on the Seller Community 👋.

While you can view the last 4 digits of the egift card or resend the card from your Dashboard, you're not able to view the entire 16 digits number.

However, the egift card number should be located at the bottom of the confirmation email, below a QR code and a barcode. Your customer should also have the option to view the egift card on a browser, use the QR code to be directed to your website or manage the gift card through their Square profile.

You'll find more information on this support article, but let me know if you have any other questions.

thread How does a customer redeem their e-gift Card? in Online Store

How does a customer redeem their e-gift Card?

Re: How does a customer redeem their e-gift Card?