thread Re: I put links in product descriptions and they don't work in Online Store

I put links in product descriptions and they don't work

ewj2025 — Tue, 04 Mar 2025 00:07:22 GMT

I use the add link feature when typing out a product description and it's highlighted blue and looks like a link but when I publish it's no longer blue or a link and is unclickable.

Why offer this if it doesn't even work? I'm on my last straw with Squareup and it's BASIC functionality not working.

Don't even get me started with coupons not available in Canada.

Has square given up??

Re: I put links in product descriptions and they don't work

_Violet — Wed, 05 Mar 2025 23:14:22 GMT

Hello @ewj2025 - I'm sorry to hear you've been struggling with this 😞 I'm glad you've reached out to the Square Community so we can lend you a hand!

I've reached out to the Appointments Team for their answer to this. I'll be sure to follow up with you once I have received a response from their team!

I appreciate your patience in the meantime.

Re: I put links in product descriptions and they don't work

_Violet — Thu, 06 Mar 2025 16:36:09 GMT

Hello again, @ewj2025 👋

The Appointments Team let me know that this is a known issue. The good news is, this is already on our engineers' radar and they're looking into it as we speak. I'm keeping watch on the ticket for the issue so I'll be sure to pass along any updates to you here, as they come to hand.

For now, I am going to mark this response as the Best Answer on this thread so that any other Sellers who may be experiencing this issue can locate this information.

Thank you again for your patience!

Re: I put links in product descriptions and they don't work

FunBus — Thu, 21 Aug 2025 13:20:23 GMT

This is one of the many frustrating things I've found with Square. But I did find a solution - it's a little convoluted, but it works well 100% of the time. I'll go to a web browser and copy the page URL I want to link to. Then open a new document in Mac TextEdit. There I'll type out the text I want to use (ie "Download PDF"), then highlight the text and go to Edit>Add Link... and paste the URL into the Link Destination field and click OK. In the TextEdit document, the newly linked text will show as underlined. Right click on that text and "Copy" (not Copy Link), then paste into the Square description.

Re: I put links in product descriptions and they don't work

jpaige1722 — Wed, 29 Jul 2026 18:56:24 GMT

Great, it's only been 18 MONTHS since this post saying your team is working on it. There are SO MANY ANNOYING ISSUES WITH BASIC FUNCTIONALITY IN SQUARE that it really **bleep**es me off. Can't wait til I have the time to switch to another platform. Square, you suck

Re: I put links in product descriptions and they don't work

jpaige1722 — Wed, 29 Jul 2026 19:29:15 GMT

Thanks @FunBus ! This worked for me too. Note thought that if you want to bold the link, do that *after* pasting the link into the square item description field - you can click the link to edit it and disable "new tab" if wanted, and then the text formatting popup opens and you can bold it.

Also, this did NOT work for me in Notepad on Windows.