thread When will Sellers be Able to Further Customize Square Appointment Reminders? in Online Store

When will Sellers be Able to Further Customize Square Appointment Reminders?

stouffvilledh — Wed, 04 Jun 2025 18:15:18 GMT

The title of this thread has been edited by a Square Moderator from the original: When will we be able to give reminders 2 weeks prior to appointments and initiate texts

It would be so helpful for me to be able to remind my clients of their appointments 2 weeks (or even 1 week) prior to their appointments as they are booked 4-6 months out. I am noticing my clients are cancelling and rescheduling when it is only a 72 hour reminder. Now I have to manually text from my cell phone 2 weeks prior which is not convenient and the reason I use this app in the first place. I am also wondering when we will be able to initiate a text through the system as I believe they can in the States already and it would be nice to give me two week reminders there instead of having to use a different line. Thanks!

Re: When will we be able to give reminders 2 weeks prior to appointments and initiate texts

Sammie_C — Wed, 04 Jun 2025 18:11:43 GMT

Hello @stouffvilledh, first off, welcome to the Square Community!

I definitely understand your concern with this. I took a look and it does look like the farthest out for text and email reminders is 3 days.

At this point, I do not have a timeline on when or if this is to change, but what I would suggest is posting your idea as a Feature Request on our Ideate platform. Here Sellers are able to add ideas and improvements for Square products and tools that may be implemented. This would be a good first step to hopefully see change with this.

I hope this helps in the meantime. Please let me know if you have any other questions about this or anything else Square!

Re: When will we be able to give reminders 2 weeks prior to appointments and initiate texts

stouffvilledh — Wed, 04 Jun 2025 19:22:29 GMT

Thanks Sammie I added a Feature Request. 🙂