Coursing not working

GowllandHarbour — Fri, 20 Jun 2025 01:16:57 GMT

All of a sudden with tonights dinner service Coursing is not working. All items are being sent to the kitchen printers with no course designation and no option to hold or fire. I tried toggling it off and then back on again, no change, Can anyone suggest a help???

Re: Coursing not working

Summer2024 — Fri, 20 Jun 2025 15:44:17 GMT

Hi, @GowllandHarbour ! I'm so sorry you didn't receive a reply during your dinner hours.

When Coursing suddenly stops working like that and everything starts printing all at once, it usually points to one of a few issues with either your POS settings, printer station, or item-level settings.

Here’s a checklist you can try to get Coursing working again:

Confirm Coursing is Enabled for the Device

On your Square POS (iPad or Square Register):
- Go to Settings > Dining Options & Layout > Coursing
- Make sure Coursing is toggled ON
- Ensure default course settings are still selected (e.g., Appetizer, Main, Dessert)

Check the Kitchen Printer Settings

Go to Settings > Hardware > Printers > [Your Printer Name]
Tap Order Tickets, then make sure:
- "Use Coursing" is turned on
- Your categories or item types are still assigned to courses (not reset)
Run a test print to verify it’s connected and working

Review Item-Level Course Assignments

In your Square Dashboard (or POS app), go to:
- Items > [Select an Item] > Coursing
- Ensure each item still has a course set (sometimes an update clears them)
This is especially critical if you added any new items or duplicated existing ones

Confirm Dining Option is Set at Checkout

Coursing only triggers if you select a dining option like "Dine-In"
If staff accidentally select "Pickup" or "None", coursing won’t apply

Restart Devices

Restart both your Square POS and printer(s)
Log out and back into the POS app to reset connection

Let me know if you are still seeing issues after trying these troubleshooting steps and need assistance! I hope this helps!

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Coursing not working

Re: Coursing not working