thread Not Receiving Purchase Notification in Online Store

Not Receiving Purchase Notification

Elizabeth140 — Thu, 27 Mar 2025 18:59:15 GMT

The title of this thread has been edited by a Square Moderator from the original: Purchase transaction

Customer made a purchase that shows under transactions, however this purchase dosent show under notifications! Could it be due uptown a CC decline?

Re: Purchase transaction

Candlestore — Thu, 20 Mar 2025 20:12:09 GMT

@Elizabeth140 ;

How was the purchase made, in store through the POS or through your online store? Purchases made in store do not show as a notification. If it was made online you may want to check your settings.

To set up notifications:

From your Square Point of Sale, go to ≡ More > Settings > Orders.
Tap Alerts & Notifications.
Toggle on Allow new order notifications.
Toggle on Allow curbside alerts to receive an alert when your customer arrives for a curbside pickup order.

Here is more about this : 6703-managing-online-orders-with-square-faqs

Re: Purchase transaction

Sammie_C — Thu, 27 Mar 2025 19:00:32 GMT

Appreciate your insight on this, @Candlestore. I see that this post is a bit older, but if you end up needing me to take a look at this particular transaction, @Elizabeth140, please let me know!