thread Re: Loyalty rewards not issued when purchases made through online store? in Online Store

Are customers able to earn loyalty points by shopping in my Square Online site?

BPCreations — Mon, 27 Oct 2025 06:30:32 GMT

Hello,

Are customers able to earn loyalty points by shopping my online store? Or only by physically swiping their card in person?

Thanks!

Erin

Loyalty rewards not issued when purchases made through online store?

morninglory515 — Thu, 08 Feb 2018 18:38:46 GMT

We have several purchases daily, made on our online store. However the customers loyalty rewards are not being earned when they purchase online. Several customers are missing out on the rewards, because they order online.

How do we remedy this?

Re: Loyalty rewards not issued when purchases made through online store?

VanKalkerFarms — Thu, 08 Feb 2018 20:44:19 GMT

Square loyalty program does not work with online sales, only sales in-store thru Square POS.

Re: Loyalty rewards not issued when purchases made through online store?

morninglory515 — Fri, 09 Feb 2018 14:31:03 GMT

Yes you are right, however it should. The customers are still paying us, through Square. So therfore it needs to be corrected to include loyalty. The customers have to put their phone number in when ordering online, so that should be made to link to loyalty I think.

Do online orders earn stars towards our loyalty program?

WowWowKirkland — Wed, 28 Feb 2018 00:20:10 GMT

A lot of our customers having been asking if they online purchases were earning stars on our loyalty program. We assumed they were but are seeing that they aren't.

How do we fix this?

Also is it possible to create more than one loyalty program?

Re: Do online orders earn stars towards our loyalty program?

VanKalkerFarms — Wed, 28 Feb 2018 04:43:21 GMT

online purchases do not qualify for loyalty programs currently. and you can only have one loyalty program active at a time.

Re: Loyalty Points

VanKalkerFarms — Fri, 17 Aug 2018 14:19:07 GMT

currently, it is only in person sales.

Re: Loyalty Points

BPCreations — Fri, 17 Aug 2018 14:30:51 GMT

Thank you!

Re: Loyalty rewards not issued when purchases made through online store?

vbwinery — Wed, 22 Aug 2018 19:19:05 GMT

I couldn't agree more that the Online Store should have the Loyalty program integrated. We've had several customers order online and when they get to the store we have to then merge the new account Square created for them ( that's annoying and a bad experience for our customers ) and manually award them with their stars for their purchase. Additionally our customers get frustrated that they can't use their rewards for their purchases on our online store.

Please add this functionality.

Re: Loyalty rewards not issued when purchases made through online store?

ssfoods — Mon, 19 Nov 2018 04:31:10 GMT

Yes this is needed we wanted to promote online cusotmer but with the current thing with square they won't get any rewards. Square should fix this and make this to the top of list

Loyalty points in Square Store!!!??

Dh222 — Wed, 13 Mar 2019 15:05:36 GMT

We just signed up for the Loyalty program only to discover that our loyal online customers will not be able to earn points!! I called support and was told they are looking at adding that feature but no idea when. It’s a bit befuddling to say the least, how a company that makes most of its revenue from credit card sales would not have this as part a loyalty program!

Re: Loyalty points in Square Store!!!??

VanKalkerFarms — Wed, 13 Mar 2019 23:00:37 GMT

unfortunately, Square loyalty only works in store currently. 95%+ of Square credit card transactions take place in stores so that is what the loyalty system was built for to start with.

Re: Loyalty points in Square Store!!!??

HectorSed — Mon, 19 Aug 2019 02:58:45 GMT

Is there any update to if/and when this feature would be added for the online store?

Re: Loyalty points in Square Store!!!??

nika — Mon, 19 Aug 2019 20:45:10 GMT

Hey @HectorSed, thanks for checking in! We went to see if there have been any updates surrounding this request, but unfortunately we don't have any new development to share at this time.

Feature Request: Afterpay & Loyalty for the Online Store

pretties — Tue, 10 Dec 2019 15:33:33 GMT

Aferpay

I thinking integrating Afterpay with Square Online Store (Weebly) would entice customers to spend more, helping both my business as well as Square.

Loyalty

I am requesting the loyalty feature be added to Square Online Store so that my customers could redeem points they may have earned in store on their online purchases as well. This is kind of two requests in one because to be able to do this, customer accounts would have to exist on our website.

Re: Feature Request: Afterpay & Loyalty for the Online Store

ashc — Tue, 10 Dec 2019 15:36:38 GMT

Hi @pretties!

Thanks for taking the time to leave your suggestions for future improvements!

Afterpay is becoming a popular request and we do offer Square Installments in certain states which is kind of our version of that.

There's another thread going requesting Loyalty in the Online Store too that you can add your input in for tracking purposes as well.

WEEBLY LOYALTY

elisa1 — Sat, 07 Mar 2020 02:22:23 GMT

This reply was created from merging an existing thread: WEEBLY LOYALTY

Please let me know if there is a way for the customer to use loyalty points at checkout during online purchase through Weebly. Thanks!

Re: WEEBLY LOYALTY

Valentina — Sat, 07 Mar 2020 02:21:30 GMT

Square Loyalty is not currently integrated with the online store, so your customers will not be able to use their loyalty points at checkout on the online store at this time. You are able to create coupons within your online store - these are only for use within your online store.

I've gone ahead and moved your post to this thread where we are tracking the request to integrate Square Loyalty with your online store, @elisa1 - we'll post in this thread if we have an update to share!

Re: Loyalty points in Square Store!!!??

bareblends — Wed, 25 Mar 2020 04:00:42 GMT

I am sure that with lots of merchants building their own order ahead apps in the current crisis, the ability to use the API to earn points would be greatly appreciated!

Re: Loyalty points in Square Store!!!??

Joe — Wed, 25 Mar 2020 13:36:27 GMT

Thanks for adding your input here, @bareblends! Passing along your feedback to our API Product Teams.