thread Re: How do I create a discount or a coupon for Square Online? in Online Store

How do I create a discount or a coupon for Square Online?

Healinghands47 — Tue, 02 Dec 2025 17:07:11 GMT

[The title of this thread has been edited from the original: My discounts are not appearing in the online store]

I noticed the the discounts I set up were not showing up when customers went through my online store but I was able to see them through the app. I saw a thread that a customer had a similar question and the answer was to make sure the online store option was turned on. The problem for me is that I don't even have that option at all.

The sections I have is

Discount Information

Auto Apply

Options - password required

How to I get the online store options to appear in my discounts

Thank you

Re: My discounts are not appearing in the online store

isabelle — Wed, 07 Oct 2020 22:20:21 GMT

Hey @Healinghands47!

Thanks for posting in the Seller Community.

The discount setup depends on what version of Square Online you are using.

From what you've mentioned, it sounds like you're using our new version, Square Online. If you are, please try following these instructions to create a coupon for your Square Online site.

Where you set up a coupon within your store should look like this:

Please let me know if this does not answer your question! Thanks again.

Online store - discounts not applied

Katalyna — Fri, 03 Apr 2020 00:57:49 GMT

This reply was created from merging an existing thread: Online store - discounts not applied

Hi,

I wish to use some discounts on specific products on my online store. I followed the video provided on how to and I think I set them up correctly. I was able to manually apply a discount on a invoice I created manually. But they do not seem to work on the site, at least I cannot see them applied when products are added to cart.

I created the discounts on Items->Discount menu. Is there something else to do, enable them somewhere to work on the site?

Thanks!

Re: Online store - discounts not applied

Valentina — Fri, 03 Apr 2020 00:56:56 GMT

Hi there @Katalyna, hopefully I can provide some clarity here! The discounts that you've created within your Square Dashboard will apply to items that you sell using Square Point of Sale - including invoices and Virtual Terminal payments. These discounts will not apply to items listed in your online store, as those items can be discounted using Coupon Codes instead.

I've moved your post over to this thread where @isabelle has provided the link to the instructions that you'll want to follow to create Coupon Codes for your customers to use on your online store. Let us know if any questions come up!

Can I add a discount to my online Store

Rone — Sun, 19 Apr 2020 01:44:53 GMT

Is there a easy way to add a promo code to the online store

Re: Can I add a discount to my online Store

isabelle — Mon, 20 Apr 2020 16:39:42 GMT

Hey @Rone-

Thanks for posting in the Seller Community.

Please take a look at my best answer in this thread for instructions on creating a discount/coupon for your Square Online Store. Let me know if you have any questions about this! 🌟

Can i create multiple discount (promo codes) to be used on my website indefinitely?

mysticbutterfly — Wed, 22 Apr 2020 20:02:26 GMT

Id like to give my team discount codes that they can share when promoting the business. But, they each need their own code so that i have a way to track hits. How can i create multiple codes to be used on my website? Thank you.

Re: Can i create multiple discount (promo codes) to be used on my website indefinitely?

isabelle — Fri, 24 Apr 2020 16:14:00 GMT

Hey @mysticbutterfly.

I would create a coupon for each employee to be used on your website. You'll be able to track sales per discount/coupon. Just make sure they are individual discounts/coupons and not easy to guess so no employee uses another employees discount.

Take a look at my best answer in this thread so you can see how to create a discount/coupon for your website. They should be able to exist until you delete them.

Cant see the coupon option

nowshiva — Tue, 09 Jun 2020 16:49:48 GMT

Supposedly under the Items list there should be a category that says Coupons. Theres not on my dashboard. So how do I create a coupon?

Re: Cant see the coupon option

JustinC — Tue, 11 Aug 2020 00:44:25 GMT

Ahh, sounds like you're looking in Square's Dashboard. Switch to the Square Online Overview Page> Items > Coupons.

Screenshots on this thread I moved you to. @nowshiva

discount code

CakesYourWay — Wed, 10 Jun 2020 14:25:58 GMT

Can I create a discount code that online customers can type into an online order to allow select people receive an online discount?

Re: Cant see the coupon option

nowshiva — Wed, 10 Jun 2020 16:54:46 GMT

Thanks

Re: discount code

isabelle — Thu, 11 Jun 2020 18:49:59 GMT

Hey @CakesYourWay!

Yes. You can create a coupon for your Online Store, provide it to certain customers, and then they can apply it at checkout.

Take a look at my best answer in this thread, along with this article for further instruction.

Please let me know if you have any questions about this.

Re: discount code

thebite — Thu, 18 Jun 2020 03:17:50 GMT

I have created coupon code but it is not working,

said coupon not yet available.

I have done before so I know how to do.

can you help to solve this issue?

Re: discount code

nowshiva — Thu, 18 Jun 2020 12:12:38 GMT

I am 95% of the way to taking my business to another platform.

I have been complaining, since I first joined up, of the fact that there is some kind of error in my online store, so I cant add products. I did submit a complaint, and someone was supposed to do something about it. 2 weeks later. Nothing. No response. Nothing fixed. I try to go through the stupid robot, and then it tells me to sign in, which I have already done, and then theres and error and it takes me back to the robot.

Unless I can find a way through this, giving up. Big companies, no customer support. **bleep**ty.

Single use unique coupon codes

rich4747 — Tue, 28 Jul 2020 00:28:18 GMT

I would like to distribute printed coupons to a group of people but have each person receive a unique coupon code that can be used only one time in my online store. Is that possible?

Re: Single use unique coupon codes

JustinC — Tue, 28 Jul 2020 19:58:35 GMT

Sure! Create a coupon code in the site editor under Items > Coupons. When entering the coupon info, make sure to un-check Unlimited and add 1 for the number available.

Make separate coupons for each individual. @rich4747

Re: Single use unique coupon codes

rich4747 — Tue, 28 Jul 2020 20:46:11 GMT

Thanks @JustinC . So if I want to create 100 unique codes, so I have to do that individually, or can Square automate this?

Re: Single use unique coupon codes

AshleyK — Wed, 29 Jul 2020 12:12:27 GMT

@rich4747 you will need to create each code individually. 🙂

Applied Discounts on items

KimberlyB — Mon, 10 Aug 2020 19:21:15 GMT

Hello,

I applied a discount to several items in my store. When I go to the store and check out, I do not see the discount applied.

However, when I use my mobile phone, then I can see the discount applied immediately.

Please advise.

Kim