thread State / Country field order on customer checkout screen. in Online Store

How do I change the default at check-out within my Square Online site to Canada?

amartin — Tue, 02 Dec 2025 17:01:40 GMT

[The title of this thread has been edited from the original: How do I change the default at check-out to Canada? Customers are getting confused with zip code]

Hi! Looking for help please with our online store. At check-out, the default is set for USA so it requests a zip code, same with a US phone number. Is there a way to change this in the settings?

Thanks!

How to Set Default Address to Canada on Website Store App?

HighParkBrewery — Sat, 28 Mar 2020 15:39:01 GMT

We have started an online store using the square and weebly website application but all the defaults are to the US, not Canada. We only sell in Ontario and therefore all of our customers must change their phone number, address info etc manually to Canada. Is there a way to default all of this to Canada?

Thanks!

Re: How to Set Default Address to Canada on Website Store App?

Alex_ — Sun, 29 Mar 2020 23:08:13 GMT

Hi @HighParkBrewery,

Thanks for posting in the Seller Community.

This sounds quite frustrating. Is this happening with all of your customers, and do you only ever serve customers within your borders that have information linked to Canada (US tourists maybe)? Also, have you ever had a Square Account in the past linked to the US?

I'll keep an eye out for your reply.

Re: How to Set Default Address to Canada on Website Store App?

HighParkBrewery — Tue, 31 Mar 2020 12:49:44 GMT

Thanks for your reply Alex.

It is frustrating and we are getting a lot of comments. All of our customers are Canadian and have to change the default country to Canada in order to get the phone number and address to work properly. We have never had a US account. Cheers Ted

Re: How do I change the default at check-out within my Online Store to Canada?

Alex_ — Sun, 05 Apr 2020 20:41:29 GMT

Hello @amartin,

Welcome to the Seller Community.

Happy to assist with this. To begin, what website builder is hosting your website? Weebly, Godaddy, Wix etc.?

I'll keep an eye out for your reply in this thread. Thank you.

Re: How do I change the default at check-out within my Online Store to Canada?

amartin — Sun, 05 Apr 2020 20:43:19 GMT

Thanks! I use Weebly.

Re: How do I change the default at check-out within my Online Store to Canada?

Alex_ — Fri, 01 May 2020 22:12:36 GMT

@amartin,

Thank you for being patient. After doing a bit of research, this is currently a feature request and is not a setting that can be toggled on or off at the moment. Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released.

One quick thing to note, online ordering will should work and accept international customers including Canada/US.

Please let me know if you have any other questions by replying to this thread.

Re: How to Set Default Address to Canada on Website Store App?

tbg — Thu, 23 Apr 2020 21:16:27 GMT

We are also experiencing this problem. Our customers are only in Canada and we have a Canadian account. Is there a way to fix this as it’s confusion for our customers and causing them difficultly upon check out.

Re: How to Set Default Address to Canada on Website Store App?

AshleyK — Tue, 21 Apr 2020 13:20:49 GMT

@tbg thank you so much for adding to this thread. I can see how important this issue is and how important it is to get this fixed. I will make sure to surface this to our engineering team again as this is a known issue.

However; at this time we don't have any workarounds for this or an estimated time that this will be resolved.

I will post as soon as I see any updates.

Re: How to Set Default Address to Canada on Website Store App?

ttlg — Thu, 30 Apr 2020 02:59:31 GMT

Please add my voice to this request.

Re: How do I change the default at check-out within my Online Store to Canada?

LukeNieuw — Sat, 02 May 2020 11:19:50 GMT

Hi @Alex_ @amartin

Has there been any update here? I would also like to change the default to Canada for my store. This appears to be a bit of friction for the customer. I have helped multiple customers over the phone. The less thinking they have to do the better!

State / Country field order on customer checkout screen.

voteforpedroca — Fri, 08 May 2020 15:53:45 GMT

This reply was created from merging an existing thread: State / Country field order on customer checkout screen.

Hi there,

Love Square!

Not a huge deal, just wondering if anyone outside of the US has asked about whether the customer checkout screen can be modified to put Country before State?

I'm in Canada and at checkout everyone I know picks a random state only to find that they can choose Canada later and the state field then updates to province.

Thanks and hope everyone is well and safe.

Cheers!

Re: How do I change the default at check-out within my Online Store to Canada?

Alex_ — Thu, 07 May 2020 23:03:38 GMT

@LukeNieuw

No update at the moment, but we have seen this ask from multiple sellers so we definitely have eyes on it.

Re: How do I change the default at check-out within my Online Store to Canada?

ncosgrove — Fri, 08 May 2020 01:16:45 GMT

Having the same issue, not sure why were not able to have this fixed. Any friction at all with a sale can result in losing out on income. This is the whole point of this platform and its deterring people.

Re: How do I change the default at check-out within my Online Store to Canada?

Joe — Fri, 08 May 2020 15:03:22 GMT

We hear you, @LukeNieuw - we will continue to post updates as we have them. Until then, thank you for your patience!

Re: State / Country field order on customer checkout screen.

Helen — Wed, 12 Aug 2020 23:30:30 GMT

Hi @voteforpedroca this is a feature request we're tracking in this thread: How do I change the default at check-out within my Square Online site to Canada?

The Square Online team is working on this but I can't share a timeline for when it will be available.

As soon as we have news to share wee'll update this thread to notify everyone. To follow along, sign in and subscribe to the thread and reply below. (As soon as you sign in you'll see Subscribe appear in top right of your screen.)

Thanks for joining the Seller Community. I hope you're keeping well too!

Why is my zip code being denied?

MattHebb1995 — Mon, 11 May 2020 18:28:16 GMT

[The title of this thread has been edited from the original: Zip/postal code denied on occasion?]

This hopefully is not too hard to fix and has been going on for a while but only happens to 1-100 customers or less and those we just sell to by etransfer so it's not too bad. I decided to finally look into it though as it is more annoying now that it's busy. It is simple to explain, although I am in Canada square still asks for zip code on the store form. 99% of them it accepts it no problem but some of them it will not take the postal code no matter what they try for format. So is there a way to fix this and is there a way to make it say postal code and not zip code? Thanks!

Re: Why is my zip code being denied?

Alex_ — Mon, 11 May 2020 20:55:39 GMT

Hi @MattHebb1995,

Thanks for posting in the Seller Community.

Sorry to hear this has been your experience. We're aware of this issue which we're tracking in this thread. We'll post here to let you know if the checkout flow can be customized for customers in Canada.

Thanks for your patience (and your customers' patience too) in the meantime. Please let me know if you have any other questions by replying to this thread.

Re: State / Country field order on customer checkout screen.

LukeNieuw — Tue, 12 May 2020 15:10:54 GMT

This would really help a lot with abandoned carts. Even if the Country Selection was moved higher would make a big difference but ultimately defaulting to Canada would be the best.

Thanks!

Canada

shawnpbrobinson — Tue, 12 May 2020 16:14:58 GMT

I'd love to hear about this as well! Thanks for looking into this!