thread Re: 50 cent Delivery fee? in Online Store

50 cent Delivery fee?

Wavemaker — Wed, 10 Jun 2020 00:16:05 GMT

Can someone explain to me the 50 cent delivery fee that square chargers per order when delivery is selected? Starting July 1st?

Why does this exist? Delivery costs ME money. What's it to square if someone picks up their order or I deliver it for free?

New fee on local delivery and curbside pickup - what is it for?

orik — Wed, 10 Jun 2020 00:19:58 GMT

Square has consistently taken the low road in this period, but this takes the cake - $0.50 for customers being able to mark orders as loal delivery or curbside pickup? Am I missing anything or is square doing absolutely no work here and just complicating our lives once more by adding a high per-order fee?

Why the .50 Delivery Fee?

lali — Wed, 10 Jun 2020 00:33:54 GMT

Hi,

We're wondering why we will be charged an additional 50 cent delivery fee, starting July 1, for each delivery order? And why for deliveries & not pick-ups?

As we communicated in March, the temporary waiving of fees will last through the end of June, and we wanted to give plenty of notice before this changes. Curbside pickup orders will remain free of charge and starting July 1, 2020, a 50¢ per order fee will be applied to all delivery orders.

Thanks!

Re: Why the .50 Delivery Fee?

Alexh — Wed, 10 Jun 2020 00:41:02 GMT

If we are doing the deliveries, why are we being charged $0.50 to deliver our own products?

Re: New fee on local delivery and curbside pickup - what is it for?

orik — Wed, 10 Jun 2020 02:15:54 GMT

I mean seriously, you cost the world millions of hours of productivity by not making scheduled availability for products possible and you want to charge for the pleasure?

Re: 50 cent Delivery fee?

David792 — Wed, 10 Jun 2020 02:28:19 GMT

I completely agree. What's the value-add here justifying the additional $0.50 fee for delivery? This equates to nothing more than a different fulfilment method; how does "delivery" impact Square's costs? What, the payment processing fee isn't high enough? Not a good look, Square.

.50?

ChiMo — Wed, 10 Jun 2020 03:43:43 GMT

I am confused...why am I being charged a delivery fee if I am the one who is doing the deliver?

Re: Why the .50 Delivery Fee?

Chardstem — Wed, 10 Jun 2020 11:38:47 GMT

The fact that Square is using a global pandemic which has forced businesses to pivot to home delivery to profit is absolutely disgusting.

We are already being charged to use your semi-functional website and card processing services, why should we be charged for delivering our own products?

Please give business owners a clear reasoning behind this unethical charge. Explain how this is helping businesses make more money. Explain how this isn’t a business that is blatantly profiting off of a global pandemic that has businesses struggling to survive and are being forced to move online.

Re: 50 cent Delivery fee?

Joe — Fri, 12 Jun 2020 19:03:20 GMT

Hi there, @Wavemaker - thanks for taking the time to reach out to us here on the Seller Community. We can help provide some clarity, here.

Due to Seller hardship resulting from COVID-19 related restrictions, we announced a fee waiver for 3 months (April, May, June).

As of this week, we have begun contacting Sellers again to inform them that fees will resume. Sellers will be charged 50¢ per order for all local delivery orders occurring on and after July 1st. This fee will be subtracted along with current processing fees and will be visible in the seller Dashboard.

It's important to note that this fee is associated for Seller-powered deliveries only. Pickup orders have no charge and courier-powered delivery will have separate fees associated.

You can learn more about Square processing fees and pricing here.

Let me know if you have any clarifying questions! We are here to help.

Re: New fee on local delivery and curbside pickup - what is it for?

Joe — Wed, 10 Jun 2020 17:11:05 GMT

Hi there, @orik - thanks for reaching out. I've merged your post into an existing thread of Sellers who were also looking for information regarding Pickup & Delivery fees.

Take a look at this Best Answer for more context.

Re: 50 cent Delivery fee?

Wavemaker — Wed, 10 Jun 2020 12:40:28 GMT

Can you post a screenshot of this? I only see a 30 cent fee. And nothing about delivery?

So is it the % + 30¢ PLUS 50¢? for orders made online with delivery selected?

Re: Why the .50 Delivery Fee?

Joe — Wed, 10 Jun 2020 12:41:15 GMT

Hi there, @lali - thanks for taking the time to reach out to us here on the Seller Community. I've merged your post into an existing thread of Sellers also seeking information regarding delivery and pickup fees. Take a look here at this Best Answer.

Re: .50?

Joe — Wed, 10 Jun 2020 12:43:27 GMT

Hi there, @ChiMo - thanks for reaching out to us here. Due to high volume regarding this specific question, I've merged your post into an existing thread regarding fees associated with delivery and pickup.

Take a look here at this Best Answer for more details.

Re: Why the .50 Delivery Fee?

Wavemaker — Wed, 10 Jun 2020 12:48:45 GMT

I pay for the business subscription with square. That's 200 bucks. And you're telling me you're charging a fee for DELIVERING with MY OWN vehicle?

Just based on principal alone I'm being pushed to ecommerce with Shopify. Seeing all my fellow small business owners use their platform. I wonder if they charge a 50¢ delivery fee.

Re: 50 cent Delivery fee?

orik — Wed, 10 Jun 2020 14:54:47 GMT

Basically your answer is - "we're doing this because we can."

Next week maybe take away the ability to sell online altogether unless we pay you $1.00 per order?

It's enough that you've dramatically raised processing fees for smaller transactions, and that you charge $0.30+ for online orders even when they are for in-store pickup (so low risk).

The second I have time to raise my head above the water of trying to survive, I'm taking my business away from you, as should any ethical person.

Re: 50 cent Delivery fee?

Alexh — Wed, 10 Jun 2020 15:54:41 GMT

Yes, it is the %+$0.30+$0.50 for delivery orders. That is what I am understanding.

Re: 50 cent Delivery fee?

FlightKitchen — Wed, 10 Jun 2020 16:17:33 GMT

Fully agree with everyone else here who is outraged about this $0.50 fee.

This is a blatant money grab for a feature that has no per-use cost to Square/Weebly. We're already paying a monthly fee for the store and development costs for the store's back-end should be fully funded through that, not other fees. It's especially ridiculous at a time when no businesses should be saddled with this kind of completely unnecessary burden either for themselves or their customers.

This fee should be outright eliminated or we will be taking our store and business elsewhere.

Re: 50 cent Delivery fee?

Phillybaker — Wed, 10 Jun 2020 16:50:39 GMT

This is really the worse timing for this. I'm working on a workaround and shopping for another place to host the store. This is insane. I calculated that this will cost us over $150 a month in extra fees. For that, I will not use the delivery feature and manage the deliveries myself until I find a better online store. There is no justification for this fee.

Re: 50 cent Delivery fee?

Chardstem — Wed, 10 Jun 2020 18:13:01 GMT

I can't believe Square is trying to make it seem like "that fees will resume." when, correct me if I am wrong, I didn't even think "Delivery" was an option before COVID on their website? The addition of a .$50 charge for every order that is marked as Delivery is ludicrous and a blatant act of price gouging due to a global pandemic that has forced so many businesses to Squares services. What kind of company does something like that? AND doesn't even respond with any kind of clarity as to why these new charges are being introduced. Is Square really struggling that badly that is needs ANOTHER charge added to seller's bills? I hope more people in the seller community see what absolute garbage this service has become and look to move their business elsewhere.

Square isn't dealing with some big name businesses, the majority of us who are in the "Seller Community" are small businesses just trying to get by.

Can someone from Square actually answer why this new charge is being introduced?

Re: 50 cent Delivery fee?

Chardstem — Wed, 10 Jun 2020 18:14:52 GMT

@FlightKitchen I completely agree. I hope more Seller's notice what Square is doing here and start looking elsewhere unless they are willing to remove this $.50 charge.