thread Re: Products "Not Available"- how to fix?? in Online Store

Products "Not Available"- how to fix??

Oakeys — Wed, 24 Jun 2020 18:51:00 GMT

Hi!

I have a new store and everything seems to be set up correctly. See here.

The issue I have though is that when I go to make a purchase on any of the items, it lists the item as 'Not Available'.

Part 2; there is no need for inventory as I am getting these products made after all purchases are done. How do I turn the inventory off altogether??

Here is a snapshot of the issue:

Re: Products "Not Available"- how to fix??

Oakeys — Thu, 25 Jun 2020 16:38:24 GMT

PROBLEM SOLVED: I needed to change the shipping method of each item to "Shipping" (not "Pick Up") in order for the inventory to be recognized. It works now.

Re: Products "Not Available"- how to fix??

Joe — Thu, 25 Jun 2020 18:34:34 GMT

Hi there, @Oakeys 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us!

So glad you got this one solved! - kudos! We really appreciate you jumping back into the thread and letting us know where you landed. Your site looks great from that screen shot of your item! I specifically like your item photos - looking very professional.

Feel free to reach out if anything comes up! We are here to help!

Re: Products "Not Available"- how to fix??

Tgardai — Fri, 29 Jan 2021 14:31:45 GMT

I also have a made to order business and do not need inventory listed. How did you turn that option off?
Is there a way the customer can still place order?

Re: Products "Not Available"- how to fix??

sayra — Sat, 30 Jan 2021 19:04:09 GMT

Hey @Tgardai - In your Square Online Store it's possible to sell an item online without a stock number added. When creating an Item, skip over the “Stock” section. The item should still show as "Available" on your website.

Let me know if this worked for you?

Re: Products "Not Available"- how to fix??

jstegman — Sat, 20 Feb 2021 05:27:04 GMT

I had the same problem. You can have both Pickup and Shipping checked and it works also. I just tried it and it works fine.

Re: Products "Not Available"- how to fix??

wouxun-canada — Mon, 07 Aug 2023 15:04:36 GMT

Hi. This is an older post but I'm hoping someone can help me with it. I've done what others have said to do, but it's still not working for me - still says "NOT AVAILABLE" to purchase. Thanks.

Re: Products "Not Available"- how to fix??

Arie — Wed, 09 Aug 2023 05:42:55 GMT

Hi @wouxun-canada 👋

Thank you for writing in and trying the steps in this thread already. I know it can be tricky figuring out exactly what might be preventing your items from being for sale online. Item variations, fulfilment settings, location settings or item stock tracking might be at play here which is why I recommend checking each of these via the steps outlined in this guide. Please let us know how you go!