thread Can I reserve an online item for an in-store customer in Online Store

Can I reserve an online item for an in-store customer

Dave_Heavys — Mon, 13 Jul 2020 22:28:01 GMT

Hello, I have a customers sometimes ask me to reserve an item for them in my physical store but it is still available for online sales. I don't want to have to manually make it unavailable and then put it back when the customer comes in to purchase it. Is there a way to reserve (hold) an item in the online store while keeping it visible? Thanks.

Re: Can I reserve an online item for an in-store customer

Kassi_ — Fri, 17 Jul 2020 21:23:40 GMT

Hey @Dave_Heavys

I would suggest, if they aren't unique items - you could decrease stock by 1 to set it aside for this reason. Then you can add one back after the customer makes the purchase, so it matches your actual inventory.

Other than that - you can ask your customer to pay online.

Please let me know if you have any other questions.

Re: Can I reserve an online item for an in-store customer

Dave_Heavys — Mon, 20 Jul 2020 14:14:00 GMT

Hi @Kassi_, unfortunately these are mostly unique items and low quantities (at least for now). I know I could create an Invoice with a Deposit and send that to the customer but that seems to still allow other customers to buy the same item from the website, creating a conflict.

I was hoping for a solution that didn't include the manual process of going into the system and removing the item.

Thanks for your help and suggestion. I'll see what I can manage. Thanks.