thread Re: Ad Account Not Allowed to Create Pixels in Online Store

Ad Account Not Allowed to Create Pixels

angstandco — Sun, 19 Jul 2020 15:14:50 GMT

I'm trying to connect my facebook page so that I can use shopping on Instagram. I can't seem to get past the Facebook Pixel page without this error: Ad Account Not Allowed to Create Pixels

I have an Ad account that I use, and I can select my Facebook page, but then get this error. Any suggestions?

Re: Ad Account Not Allowed to Create Pixels

AshleyK — Tue, 21 Jul 2020 15:40:48 GMT

@angstandco are you trying to connect your online store to Facebook? If so, do you have the Square Online Store or are you using another platform?

Re: Ad Account Not Allowed to Create Pixels

angstandco — Tue, 21 Jul 2020 17:13:10 GMT

Finally figured it out- thanks!

Re: Ad Account Not Allowed to Create Pixels

Jueves — Sun, 25 Oct 2020 18:44:04 GMT

Hey man! Im having the same problem and I wanted to know if you could tell me what you did.

Re: Ad Account Not Allowed to Create Pixels

angstandco — Sun, 25 Oct 2020 19:49:10 GMT

It was a real pain and I can’t remember the exact steps, but I think I had to manually add my Facebook pixel to my square website.

Re: Ad Account Not Allowed to Create Pixels

FieldTriphair — Wed, 18 Nov 2020 08:37:27 GMT

Also having this issue. Not sure why or how to bypass it.

Re: Ad Account Not Allowed to Create Pixels

isabelle — Thu, 19 Nov 2020 17:25:13 GMT

@angstandco hate to bother you, but is there any way still have a resource for how you resolved this issue that you could share in this thread for @FieldTriphair?

@Jueves - did you resolve this issue?

Re: Ad Account Not Allowed to Create Pixels

angstandco — Thu, 19 Nov 2020 17:11:02 GMT

I am going to try and go through the steps for you. Can you refresh my memory about this issue - is it happening when you are in square and are trying to connect Facebook? Or is it when you are in Facebook and trying to connect to Square?

As I mentioned above I tried so many things and then got it to work, so with a refresh of information from the people having this issue, I can probably retrace my steps.

Re: Ad Account Not Allowed to Create Pixels

FieldTriphair — Fri, 20 Nov 2020 00:16:54 GMT

When logged into square trying to connect to facebook.

Re: Ad Account Not Allowed to Create Pixels

angstandco — Fri, 20 Nov 2020 15:47:08 GMT

Try creating a pixel in Facebook Business Manager first and then manually adding it to Square under the tab Website - Facebook - Facebook Pixel. Let me know if that works or if you have other questions.

Re: Ad Account Not Allowed to Create Pixels

angstandco — Sat, 21 Nov 2020 16:40:26 GMT

I included a screen shot of where I was able to paste the Facebook Pixel I created in Facebook.