thread Re: Ending a sale price in Online Store

All items on online store showing 'On Sale'

ebc — Mon, 07 Sep 2020 19:32:17 GMT

Hello Squareup community. I recently checked out my Online store and all my items are 'On Sale' or 'En Solde' since my online store is in French. How do I remove that 'On Sale' flag to my items? Please help. Thanks.

Re: All items on online store showing 'On Sale'

Kassi_ — Wed, 09 Sep 2020 13:45:40 GMT

Welcome to the Community, @ebc -

Thank you for reaching out in the Community about your Online Store. You can turn off that feature through Settings under General.

Scroll down to the bottom of the page to turn off the "On Sale".

Please let me know if you have any other questions.

Re: All items on online store showing 'On Sale'

ebc — Fri, 11 Sep 2020 10:23:38 GMT

Thanks for the answer. Can this be set On and Off on a per article basis? Thanks.

Re: All items on online store showing 'On Sale'

JustinC — Fri, 11 Sep 2020 13:36:57 GMT

Can you explain what you mean by 'per article basis' ? @ebc

Re: All items on online store showing 'On Sale'

ebc — Fri, 11 Sep 2020 16:48:23 GMT

Right now, all items on my online store were showing ‘On Sale’ (En Solde). Now that I have turned this general setting off, none or the items are showing ‘On Sale’ anymore which is a good thing. But going forward, if I wanted to put specific items ‘On Sale’, can I do this on only one or multiple items without putting everything ‘On sale’? Hope this explains my question better.

Re: All items on online store showing 'On Sale'

JustinC — Sat, 12 Sep 2020 22:12:53 GMT

Ah gotcha. Well if you re-enable the sale banner option, it'll only appear if a sale price is entered in the Edit Item page for that specific item.

Ending a sale price

bonsaisteve — Tue, 27 Oct 2020 18:06:26 GMT

I put some items on sale in my web store awhile back and now I want to switch off the sale price. How do I get to the place where you change the sale back to regular price?

Re: Ending a sale price

JustinC — Wed, 28 Oct 2020 12:07:05 GMT

From the Square Online Dashboard, click the item to edit > scroll down to the price section > delete sale price.

@bonsaisteve

Re: Ending a sale price

bonsaisteve — Wed, 28 Oct 2020 19:13:24 GMT

Thank You Justin, I figured I figured it out.

Steve

Re: Ending a sale price

JustinC — Thu, 29 Oct 2020 13:48:15 GMT

@bonsaisteve

Sweet! Glad to hear it 🙂

Re: Ending a sale price

loriadesigns18 — Tue, 01 Dec 2020 03:23:31 GMT

I have attempted to rid of the sale tag showing on a couple of my listings by deleting the sale price only to go to my website and the item is now at $0.00. I can't seem to get rid of the sale tag on these listing. I have also lost the Price and Sale Price listing above under the Listing Title. Can anyone fill me in on how to correct this? Thanks.

Re: Ending a sale price

JustinC — Wed, 02 Dec 2020 21:02:39 GMT

Go to Online / Settings / General. Scroll down to Item Settings. Here you can toggle off the Sale indicators.

@loriadesigns18

Re: Ending a sale price

loriadesigns18 — Thu, 03 Dec 2020 03:14:40 GMT

Thank you so much, that did the trick!

Re: Ending a sale price

JustinC — Thu, 03 Dec 2020 12:31:44 GMT

Awesome! @loriadesigns18

Sale indicator is broken

DelightfulLight — Mon, 08 Feb 2021 22:43:35 GMT

The Sale indicator is broken. Even though the sale price has been removed from the item, the sale indicator remains over the top of the icon on the website. I have to turn off all sale indicators at the location above in order to not LIE to potential customers. Is this in the queue to be fixed?

Re: Removing the 'sale' sign on a listing

merrydragons — Tue, 09 Feb 2021 21:16:22 GMT

Hi, I can't remove the 'sale' sign on one of my listings. I have removed the price from the sale price area in the editing section of the listing and put the price in the normal section, however the red 'sale' sign is still there? I have logged out and logged back in but it's still there! Any help would be appreciated. Also I have seen in other enquiries about the same problem that the answer is to turn the sale sign on or off, well I can't see that on/off switch anywhere on my listing , hope someone can advise me where im going wrong, many thanks.

Re: Removing the 'sale' sign on a listing

JustinC — Wed, 10 Feb 2021 19:55:48 GMT

Hey there @merrydragons! Have you taken a look at Kassi's answer at the beginning of this thread?

Re: Removing the 'sale' sign on a listing

sevenseedsoap — Tue, 11 May 2021 17:31:47 GMT

I feel your pain. I had a limited time sale and then removed the sale price per item. The item's price was back to the regular price, however the "On Sale" red indicator showed up on the Category pages. It doesn't appear as if this has been solved.

Toggling the Sale Indicator button under Item Preferences isn't a solution, just a work-around.

Anyone else have an answer?

Re: Removing the 'sale' sign on a listing

ArtGardenJack — Sat, 05 Jun 2021 19:32:58 GMT

I'm experiencing the same issue. The $ sale price has been removed, but the "On Sale" flag still remains on the items in the webshop. I've toggled on & off, but the issue remains. I want to have other item's show up as "On Sale" without having old items that are no longer on sale also being flagged to shoppers as "On Sale"

Re: Sale indicator is broken

ArtGardenJack — Sat, 05 Jun 2021 19:34:42 GMT

I'm experiencing the same issue. Definitely need a solution to this! This makes it so that we effectively can't ever run a new sale. Help Square!!!