https://community.squareup.com/t5/Online-Store/Does-cancelling-an-online-order-refund-the-customer/m-p/206483#M36613 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/287770">@nishant3112</a>,</P> <P>&nbsp;</P> <P>You should of had the option of refunding the charge right as you cancelled the order.</P> <P>&nbsp;</P> <P>You can always go into <STRONG>Transactions</STRONG> and refund the payment if not though or it got skipped.&nbsp;</P> Tue, 29 Sep 2020 11:42:28 GMT ashc 2020-09-29T11:42:28Z https://community.squareup.com/t5/Online-Store/Does-cancelling-an-online-order-refund-the-customer/m-p/206251#M36612 <P>Hello,</P> <P>&nbsp;</P> <P>I had to refund a customer for an online order since he no longer wanted it. I do see the refund for products he purchased but not sure if the shipping charges were refunded too. Anyone knows if they get refunded automatically once I cancel the order or I have to do it manually?</P> <P>&nbsp;</P> <P>Thanks you</P> Tue, 29 Sep 2020 11:41:55 GMT https://community.squareup.com/t5/Online-Store/Does-cancelling-an-online-order-refund-the-customer/m-p/206251#M36612 nishant3112 2020-09-29T11:41:55Z https://community.squareup.com/t5/Online-Store/Does-cancelling-an-online-order-refund-the-customer/m-p/206483#M36613 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/287770">@nishant3112</a>,</P> <P>&nbsp;</P> <P>You should of had the option of refunding the charge right as you cancelled the order.</P> <P>&nbsp;</P> <P>You can always go into <STRONG>Transactions</STRONG> and refund the payment if not though or it got skipped.&nbsp;</P> Tue, 29 Sep 2020 11:42:28 GMT https://community.squareup.com/t5/Online-Store/Does-cancelling-an-online-order-refund-the-customer/m-p/206483#M36613 ashc 2020-09-29T11:42:28Z