thread Re: Product not available during the business hours in Online Store

Product not available during the business hours

heatherjq — Thu, 29 Oct 2020 04:46:47 GMT

Hi, I'm very new to Square Online, and I'm just trying to get my shop set up so I can take orders.

But I encountered a problem here. I operate a bakery which requires 2 days prep time which I've already set up in the settings.

I would like the customers to be able to place order from Wed. 5pm to Fri. 5pm, and pickup/delivery time will be exact 2 days from the order time.

My understanding is the business hour should align with the timeframe when customers can place order (Wed. 5pm -Fri. 5pm), however during this hour, my product is always shown as "Available later", "Our store is not accepting orders currently", I do have all the items in stock, how can I get this fixed? Not sure where my setup was wrong.

Thanks.

Heather

Re: Product not available during the business hours

Valentina — Fri, 30 Oct 2020 18:38:19 GMT

Hi @heatherjq!

Can you share your website link with us here? I want to make sure that this isn't related to something outside of Pickup & Delivery settings, as this could be more related to something that happened while you started setting up your website.

Re: Product not available during the business hours

heatherjq — Fri, 30 Oct 2020 19:43:01 GMT

Hi,

Here's the link: https://naomis-dough.square.site

I just want to understand how can I have the store open from Wed. 9am - Fri. 12pm, all products available for order. And pickup/delivery during the weekend.

It seems like no matter what prep time I choose, this doesn't work for me.

Re: Product not available during the business hours

Valentina — Fri, 30 Oct 2020 22:56:05 GMT

Hm, it sounds like we want to dig in a bit more with you than were able to through the Seller Community, @heatherjq.

If you haven't already, our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Product not available during the business hours

heatherjq — Fri, 30 Oct 2020 23:45:21 GMT

Thanks, I just sent an email to the support team.