thread Scheduled Deliveries - What does it do?? in Online Store

Scheduled Deliveries - What does it do??

dumplingnation — Tue, 17 Nov 2020 21:49:55 GMT

Can someone explain what this "Allow scheduled deliveries" button does?

When I enable or disable it, on my website, customers cannot select a specific time for deliveries.

However, for the pick-up times, it works.

Is this a bug?

Why does the scheduled deliveries not work for my website?

Thanks in advance.

Leon

Re: Scheduled Deliveries - What does it do??

JustinC — Thu, 19 Nov 2020 17:12:04 GMT

Hi @dumplingnation - Scheduling for delivery is done during checkout for now, it looks like you're in the cart popup.

Our Product Team switched it for pickup, just not delivery yet at this time.

Re: Scheduled Deliveries - What does it do??

dumplingnation — Thu, 19 Nov 2020 17:18:17 GMT

Thanks for your reply.

I see.

We think it causes some confusion to customers when going through our buying process. Even for us when trying to get to it.

I guess we will have to warn customers to ignore everything about TIMING until the very end of the check-out process until Square moves the time slots in the first pop-up like theyre currently doing for Pick-ups.

Leon

Re: Scheduled Deliveries - What does it do??

JustinC — Thu, 19 Nov 2020 19:13:01 GMT

Yeah, I have to agree with you on this one. Super confusing and not consistent with the pickup placement, but I'm pretty sure the scheduled delivery option will be moved soon to mirror pickup. Keep an eye out for an update.

@dumplingnation

Re: Scheduled Deliveries - What does it do??

dumplingnation — Tue, 01 Dec 2020 13:49:52 GMT

We have decided to discontinue our Square website. It is taking too long to wait for an update from Square to adjust it.

Despite trying to look through alternatives and workarounds within the seller community here, we have decided to abandon the idea.

We built a Wordpress + Woo-Commerce site with how we want the delivery times to be with a few paid plugins and it seems to be working well.

Namely (for reference)

Woocommerce Order Delivery
Woocommerce Distance Rate Shipping

Square is still our payment processor, but unfortunately, the square website side of it is too confusing for scheduling deliveries for our customers (which is what our business is grounded on).

Thank you to the community here.