thread Re: item shows as ' not available' in checkout in Online Store

item shows as ' not available' in checkout

justphoria — Thu, 19 Nov 2020 19:10:25 GMT

I have a facebook catalogue that I am trying to set up. Everytime I try test the checkout link, it brings up my checkout page but states 'not available' when in fact I have 13 in stock. I keep trying to re-add this item in square and verify the link, but same result. All other items linked that I have done are working fine. This is the link https://checkout.square.site/buy/WTHXZJVDCP66J3YZVWF2MM5Z

Re: item shows as ' not available' in checkout

Provision — Sat, 21 Nov 2020 04:54:30 GMT

Can you provide us with more details or possibility provide a picture of your inventory?

Re: item shows as ' not available' in checkout

ShaneMughlia — Fri, 29 Jan 2021 17:18:33 GMT

where do you go to check inventory?

Re: item shows as ' not available' in checkout

JustinC — Sun, 31 Jan 2021 15:51:20 GMT

This thread should point you in the right direction! @ShaneMughlia

Re: item shows as ' not available' in checkout

kristinevodon — Mon, 01 Feb 2021 21:11:57 GMT

I had 2 customers tell me they had the same issue, an item saying its "not available" at checkout, when in fact I have many left in stock. Both experienced the issue accessing my site on their mobile, and got it to work by trying later on a desktop. Were you using mobile? Maybe there's a bug?

Re: item shows as ' not available' in checkout

isabelle — Tue, 02 Feb 2021 01:02:47 GMT

Hey @ShaneMughlia and @kristinevodon!

Thanks for posting in the Seller Community. Just to be clear, this is not the issue you're describing?

Let me know! 💫

Re: item shows as ' not available' in checkout

kristinevodon — Tue, 02 Feb 2021 01:48:10 GMT

I’ve attached a screenshot I got from a customer of the exact message! It’s not the same as the issue in the thread you linked to.

I had lots in inventory, and like I mentioned it worked for them later by desktop.

so far I’ve only had 2 people come to me with this issue so it’s not happening too frequently!

Re: item shows as ' not available' in checkout

isabelle — Tue, 02 Feb 2021 22:59:20 GMT

Is it only for mobile devices? Can I have your URL @kristinevodon?

Re: item shows as ' not available' in checkout

kristinevodon — Wed, 03 Feb 2021 00:05:05 GMT

So far the 2 times it’s happened have been on mobile,

kristinetattoos.ca

thanks for your help!

Re: item shows as ' not available' in checkout

isabelle — Wed, 03 Feb 2021 00:12:09 GMT

Hmmm. I'm not seeing that on my end:

Please give our Support Team a call when you get a chance so they can look into this further.

P.S.

You did an amazing job on your site. It looks fantastic! I hope to see you around on the Seller Community more as you seem like a Square Online expert @kristinevodon! 🌠🌠🌠