thread Re: Story banner background image is not showing in Online Store

Story banner background image is not showing

zhankaijie — Tue, 01 Dec 2020 05:49:09 GMT

Hi,

I've set up a background image for my story banner, but it's not showing up in the preview, either on the website after publishing.

JustinC — Wed, 02 Dec 2020 20:28:27 GMT

Hey @zhankaijie - mind sending your site URL? I'll have our Ecom Team take a look.

zhankaijie — Wed, 02 Dec 2020 20:52:00 GMT

Sure.

JustinC — Wed, 02 Dec 2020 21:04:17 GMT

Hmm, I see your banner when I click on the link. Have you tried a different browser? Preferably Google Chrome?

zhankaijie — Wed, 02 Dec 2020 21:07:36 GMT

Did you see the banner image under stories ?

I don't see it on chrome or safari.

zhankaijie — Thu, 03 Dec 2020 03:51:38 GMT

It's this one.

JustinC — Thu, 03 Dec 2020 19:00:17 GMT

Ah, weird. Our Ecom experts would like you to call in to create a ticket with Engineering. They'll be able to pinpoint the problem.