thread Re: Contact Form Reply in Online Store

Square Online: How to reply to customers emails via contact form?

ME2020 — Sun, 13 Dec 2020 18:33:39 GMT

[The title of this thread has been edited from the original: Contact Form Reply]

Hello, I have Square Online Website, and I received two emails today I guess customers when to my contact us form that I set up. Now I received the email how do I replay them back?

Thank You

Re: Contact Form Reply

Provision — Sat, 12 Dec 2020 23:06:54 GMT

You would reply the same way you would with regular emails except that you would have to copy and paste the customers email address and replace it with with the no-reply@square email address. It's annoying though.

Re: Contact Form Reply

ME2020 — Sun, 13 Dec 2020 05:20:18 GMT

Thanks for replying. I am abit confused about noreply@square what did you mean can you please explain on a bit. I am confused

Re: Contact Form Reply

Provision — Sun, 13 Dec 2020 14:29:00 GMT

When you recieve an email from square stating that someone has used your "contact us" form, simply reply to that email and replace the "send to" email address to your customers address.

Re: Contact Form Reply

ME2020 — Mon, 14 Dec 2020 16:46:10 GMT

OK, but it still show my personal email address. what can i do to remove it

Re: Contact Form Reply

Provision — Tue, 15 Dec 2020 23:05:28 GMT

You would need to create an email address for your business if you do not wish to use your personal email.