thread Re: Can you roll back an order status to previous step? in Online Store

Can you roll back an order status to previous step?

thegalley1 — Tue, 02 Dec 2025 17:35:59 GMT

I think the answer is no, but some of my staff accidentally set a pick-up order as "ready". Is there any way to change the status back to "in progress"? Seems like a silly thing that as administrator i don't have that option. Of course i can email the client and advise them of the mistake. But it would be easier to minimize confusion if i can edit the status to reflect reality.

Re: Can you roll back an order status to previous step?

nika — Thu, 11 Feb 2021 16:50:53 GMT

Hi @thegalley1! You're right- the answer is "no" on this one as of right now. I can see how it would be helpful to have this option, though. I'll pass this suggestion over to our Product Team. Let us know if anything else comes up that you may have a question about.

Re: Can you roll back an order status to previous step?

HighParkBrewery — Fri, 07 May 2021 17:18:24 GMT

Agree this is needed and want to add my support for this - actually for all status changes. We have accidentally marked orders as Completed or Picked up when they have not been completed and would like to move this back to the Ready status.