thread Re: Delivery address not found. Please help in Online Store

Square Online: Delivery address not found?

FahimM — Tue, 23 Mar 2021 18:53:15 GMT

Hi. I have enabled local delivery on my square online store but for some reason customer, square is not accepting the delivery address even though the postal code is already set up in the back end. Any one else having this problem? Please help.

Re: Delivery address not found. Please help

isabelle — Mon, 08 Mar 2021 18:45:34 GMT

Hey @FahimM! ✨

Thanks for posting in the Seller Community 🎉

It looks like the formatting of your delivery area postal codes may be inaccurate. Shouldn't they all be displayed like the first one, M1R 2Y1?

Let me know 👩🏼‍💻

Re: Delivery address not found. Please help

FahimM — Mon, 08 Mar 2021 18:52:48 GMT

HI @isabelle ,

Thanks for reaching out. I have confirmed with support earlier that using the first three letters ( Forward Sortation Areas ) can used to identify the neighbourhood as oppose to using all 6 letters( which will require me to input hundreds of them in the system). In fact, I have other locations ( ajax, Mississauga etc) setup with 3 letters only and those work perfectly. Its just these postal codes are giving me a problem. Also I must add, sometimes it works and sometimes it doesn't. I am thinking this is a bug in the system 😞

Re: Delivery address not found. Please help

isabelle — Mon, 08 Mar 2021 19:05:54 GMT

Did our Support Team file a ticket with Engineering to look into this @FahimM? What is your URL?

Re: Delivery address not found. Please help

FahimM — Mon, 08 Mar 2021 19:14:22 GMT

@isabelle No. I haven't reported it yet. Just wanted to know if anyone else was facing the same issue or if I was doing anything wrong.

www.chawkscatering.com

Re: Delivery address not found. Please help

isabelle — Mon, 08 Mar 2021 19:20:33 GMT

You mentioned the issue was intermittently occurring. Is it happening now @FahimM?

Re: Delivery address not found. Please help

FahimM — Mon, 08 Mar 2021 19:25:45 GMT

@isabelle yes it is still happening. If you put any address in toronto, scarborough or north york ( set up under one location), including the store's physical address ( M1R 2Y1) it will tell you delivery not available.

But if you put any address in Mississauga or Oakville ( set up under different locations in the same platform), it will accept those addresses

Re: Delivery address not found. Please help

isabelle — Tue, 09 Mar 2021 20:20:08 GMT

Hey @FahimM! ✨

I filed a ticket with our Engineering Team to look into this further. I will let you know when I have an update.

Re: Delivery address not found. Please help

FahimM — Mon, 22 Mar 2021 18:38:26 GMT

Hi @isabelle any word from the engineering team? I am still having problems with this..

Re: Delivery address not found. Please help

isabelle — Mon, 22 Mar 2021 21:18:18 GMT

Just reached out to them for an update @FahimM. Sorry for the wait!

Re: Delivery address not found. Please help

FahimM — Tue, 23 Mar 2021 18:36:51 GMT

Hi @isabelle

I was able to fix the issue. Not sure if this is a bug or workaround but it worked for me...

Basically, I have about 7 locations set up and what I noticed is, the bug or the issue was in the last three locations....

Location 5) Scarbrough, Toronto, North York

Location 6) Vaughan, Richmond hill,

Location 7) York Uni

All postal codes in Location 5 for some reason was giving me the issue I mentioned earlier in the post. After troubleshooting each and every location, I figured, if Location 6 and Location 7 are both activated, Location 5 started giving issues.

BUT if only one or the other was activated between 6 and 7, then 5 would run fine. So I disabled 6, copied all the postal code from 6 and moved them to location 3 ( which had similar operating times as 6 for me) and VIOLA! its working now..

Thought you may want to share this with the dev team...

Re: Delivery address not found. Please help

isabelle — Tue, 23 Mar 2021 18:38:15 GMT

YAY! 🎉

So happy to hear that @FahimM. I'll let the Engineering Team know.

Sorry about the back and forth and thank you so much for circling back to share you findings. I hope to see you around the Seller Community more! ✨

Re: Square Online: Delivery address not found?

ShelleyWildwood — Tue, 29 Mar 2022 22:05:07 GMT

anyone have issues with an "auto populate" of a city once a customer enters their street address? I have now had a couple of customers say square auto populated an incorrect city to their street address but it won't allow them to override it?? I can not figure out how to turn off the auto populate or allow correction...... any help is appreciated!

Re: Square Online: Delivery address not found?

frances_a — Sat, 02 Apr 2022 20:49:20 GMT

Hello @ShelleyWildwood

Welcome to our Seller Community, we're always happy to see new faces!

Are your customers getting an error message when attempting to change the city?

We unfortunately can't disable the auto-populate function. But your customers will see an option to enter the address manually when typing.

I would recommend having them select the option to manually enter address, they would be able to edit it that way.

Let me know if that works!