export orders, not receiving

ca2devri — Wed, 21 Apr 2021 13:24:23 GMT

I need to export my online orders, but I have tried twice now and have not received the email link for downloading the CSV file. Is there a way to find the link in our account? I have checked my spam and promotions, but cannot find the email anywhere so I wonder if it's getting blocked somewhere along the way. This worked as recently as April 11th.

Re: export orders, not receiving

Valentina — Thu, 22 Apr 2021 16:16:40 GMT

Oh no, @ca2devri! Sorry to see that trouble has brought you to the Seller Community.

Since we are unable to take a dive into your account, we recommend reaching out directly.

If you give us a call, our team will be able to dig more deeply with you and figure out what happened here.

thread export orders, not receiving in Online Store

export orders, not receiving

Re: export orders, not receiving