thread Re: Online checkout isnt working in Online Store

Online checkout isnt working

Willar — Sun, 23 May 2021 01:56:39 GMT

Anyone else having issues with the checkout? Its not letting users get beyond the “user information” section and glitches out. There is no way to move onto the next step to choose the payment type.

It’s the weekend right now and customer support is closed, but I have a sale going on and no one can purchase anything! 😒.

Anyone know how I could have this issue looked at immediately?

Re: Online checkout isnt working

BernadetteA — Sun, 23 May 2021 21:21:20 GMT

I'm sorry to hear you are having trouble with your site, @Willar

Do you have any more context to provide? Is there an error message? Is this happening on mobile devices, desktop browser, or both?

We can take a look if you post a link to one of your items on the live site.

Re: Online checkout isnt working

Agrumesetmelons — Tue, 25 May 2021 01:47:01 GMT

We have had the same problem here for the last two weeks. We have traced the problem several times but no one seems to be able to help us since they cannot reproduce the bug... @Willar @BernadetteA

Re: Online checkout isnt working

Agrumesetmelons — Tue, 25 May 2021 01:50:46 GMT

@JustinC

Re: Online checkout isnt working

Willar — Tue, 25 May 2021 03:02:05 GMT

I figured out the problem on my end.

check the address field for pickup option in the settings. Mine needed to be re-verified again for it work.