thread Re: More Square bugs - hanging in web payment JS sdk in Online Store

More Square bugs - hanging in web payment JS sdk

jonokie — Sat, 21 Dec 2024 03:32:50 GMT

We have had the Square web payment sdk employed for several years. This is the library that links into websites using the following js script:

https://web.squarecdn.com/v1/square.js

As of about a week ago (maybe a little more), we have been seeing issues where calls to tokenize (from window.Square.payments(…).card(…).tokenize) are hanging. I created a video showing this behavior in the square.js script, stepping through the developer tools from Chrome:

https://apm-public-download.s3.us-west-2.amazonaws.com/Square/SquareBug-Hang.mp4

I suspect that something in this script has changed in the last couple weeks.

Re: More Square bugs - hanging in web payment JS sdk

Ellie_ — Tue, 24 Dec 2024 21:40:07 GMT

Hi there, @jonokie,

Thank you for posting this and bringing this to the Seller Community. Since it appears to be specific to your account, we recommend getting in contact with our direct Customer Success team for further investigation. You are able to reach the team from your account here, squ.re/contact. If there is anything else we can take a closer look at for you, please let us know.

Re: More Square bugs - hanging in web payment JS sdk

eternavsky — Thu, 26 Dec 2024 08:03:38 GMT

Same for me. From 20 Dec. window.Square.payments(…).card(…).tokenize() method are hanging

Re: More Square bugs - hanging in web payment JS sdk

eternavsky — Thu, 26 Dec 2024 08:11:59 GMT

and I can't contact direct Customer Success team because contact form also hanging 😥