thread Re: How to get a notification from “Contact Us” form? in Online Store

How to get a notification from “Contact Us” form?

mardemgofficial — Fri, 11 Jun 2021 17:54:21 GMT

I was trying to “Add a Page Section” for my Square Appointments as Online website. When I add it from the “Communicate” under Forms - “Contact Us”, it didn’t actually sent me a notification about it after I did a test and hit “Submit.” What am I missing or doing wrong to get it?

Re: How to get a notification from “Contact Us” form?

MJD — Fri, 11 Jun 2021 19:17:51 GMT

As far as I'm aware these should be sent as default,

Have you:

Checked your Spam/Junk folder?
Checked it's sending to the correct email?
Made sure these domains are listed as 'safe': @squareup.com, @messaging.squareup.com, @Communications.squareup.com?

Please also whitelist the following email addresses by adding them to your contacts:

hello@weebly.com
noreply@weebly.com
no-reply@weebly.com
hello@emails.weebly.com
noreply@promote.weebly.com
no-reply@editmysite.com

If you've added all the emails above and the emails are still not being sent through to your inbox or spam folder, the next step would be to contact your email provider directly as emails might be blocked or delayed by them.

I hope I could help you here, If I did, mark this reply as best answer to support other sellers looking for a solution to this issue or one similar! 😎✨

I will do a further dig into the depths of square to find an alternative if it does turn out that the notifications are just off

Re: How to get a notification from “Contact Us” form?

MJD — Fri, 11 Jun 2021 19:22:14 GMT

Have you ensured that this section is filled on the form settings on the square online site editor?

Re: How to get a notification from “Contact Us” form?

mardemgofficial — Sat, 12 Jun 2021 04:52:10 GMT

Yes. It still didn’t work. I might be missing something then since that part is already completed?

Re: How to get a notification from “Contact Us” form?

Valentina — Sat, 12 Jun 2021 18:55:52 GMT

Sorry to hear about the troubles, @mardemgofficial!

Our Support team would be able to look into this with you ✨

It's possible that the email address associated with your Square Online website is different than the one you are checking.
When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: How to get a notification from “Contact Us” form?

mardemgofficial — Sat, 12 Jun 2021 19:08:01 GMT

I know what email I put in the field and check from the same email I put in the field.

Re: How to get a notification from “Contact Us” form?

Valentina — Sat, 12 Jun 2021 19:26:32 GMT

Absolutely understood, @mardemgofficial!

The only reason I bring this up is because I've seen some folks have difficulty receiving email order notifications because of an email associated with your account that our team would need to help edit - it's not in a place that is editable for you. I'm not saying that this is definitely what is happening here, but possible. Our team would be able to dig in here and confirm why this is happening, if you reach out.

Re: How to get a notification from “Contact Us” form?

MJD — Sun, 13 Jun 2021 17:01:26 GMT

Hey @mardemgofficial, I just want to check, have you followed everything I noted here https://www.sellercommunity.com/t5/Square-Online-Discussion/How-to-get-a-notification-from-Contact-Us-form/m-p/280196/highlight/true#M2006