https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281952#M35887 <P>For anyone following I was told it was a bug and the tech support team will work on it and get back to me.&nbsp;</P> Sat, 19 Jun 2021 21:24:11 GMT SGBoutique 2021-06-19T21:24:11Z https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281860#M35884 <P>I’m located in Canada and recently started to offer shipping, after receiving my first online order I tried to fulfill it but the print label function at the top right was not highlighted. I have an account with UPS and have entered my info for Shippo but still cannot print a shipping label. Any help would be appreciated thanks&nbsp;</P> Sat, 19 Jun 2021 04:55:31 GMT https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281860#M35884 SGBoutique 2021-06-19T04:55:31Z https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281922#M35885 <P>Thanks for reaching out, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/339690">@SGBoutique</a>&nbsp;</P><P>&nbsp;</P><P>I'm sorry to hear you are having trouble fulfilling a shipping order.&nbsp;</P><P>&nbsp;</P><P>You will&nbsp;need to connect your UPS account through the shipping label screen if this is the first time you are purchasing a label for an order.&nbsp;</P><P>&nbsp;</P><P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/square.response.lithium.com/RESPONSEIMAGE/05b1a184-f626-4a31-a1a5-eb04aac9dc21.default.png" style="height:134px; width:256px" /></P><P>&nbsp;</P><P>Can you let us know if you are able to reach this section on the <STRONG>create shipping label</STRONG> screen?</P><P>&nbsp;</P><P>From the Online dashboard, click Orders, the order number, then Create Shipping Label in the top right corner of the screen. You will need to scroll down, and allow the page to load in order to view/edit the content.&nbsp;</P><P>&nbsp;</P><P>Please let us know if you are able to complete the above steps to add your account, and then complete a label purchase. If not, please post a screenshot of any error you see, and we'll take another look.&nbsp;</P> Sat, 19 Jun 2021 18:44:53 GMT https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281922#M35885 BernadetteA 2021-06-19T18:44:53Z https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281944#M35886 <P>Hey thanks for the reply I’ve already connected my UPS account but it’s asking me to connect again before letting me purchase the label, I’m currently on the phone with Square Tech support and they are trying to figure it out. I called UPS first and they said everything is good with my account&nbsp;</P> Sat, 19 Jun 2021 20:56:07 GMT https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281944#M35886 SGBoutique 2021-06-19T20:56:07Z https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281952#M35887 <P>For anyone following I was told it was a bug and the tech support team will work on it and get back to me.&nbsp;</P> Sat, 19 Jun 2021 21:24:11 GMT https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281952#M35887 SGBoutique 2021-06-19T21:24:11Z https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281973#M35888 <P>Thanks for updating the thread. Hopefully the team gets the issue resolved quickly for you!&nbsp;</P> Sun, 20 Jun 2021 00:10:09 GMT https://community.squareup.com/t5/Online-Store/Unable-to-print-shipping-labels/m-p/281973#M35888 BernadetteA 2021-06-20T00:10:09Z