thread Re: Square Online/Facebook Sync not working this week in Online Store

Square Online/Facebook Sync not working this week

wiredathart — Tue, 29 Jun 2021 21:03:18 GMT

Just wondering if anyone knows why new items I put on my Square Online website are not syncing with Facebook...it was fine last week, but this week it's not doing it. Has something changed?

Facebook tried to sync 1 item and gave me an error of a description missing, my item does have one!! I haven't done anything different when adding my items than I was doing before...

I'm confused!!

Re: Square Online/Facebook Sync not working this week

ashc — Wed, 30 Jun 2021 12:12:59 GMT

Hey @wiredathart,

Sorry to hear your sync is doing this. Unfortunately with the Facebook/Online Store sync we aren't able to do much since the issues are typically on the Facebook Business Manager end.

I'd recommend taking a look at this Support Center article to see if that helps with those description errors you're getting. I did a little digging and found that this helped some other sellers experiencing the same issues.

If you still have trouble, please reach out to our direct CS E-Comm team here so they can take a closer look and look at your setup with you.

Re: Square Online/Facebook Sync not working this week

wiredathart — Wed, 30 Jun 2021 20:17:27 GMT

Thank you, I will give it a look 🙂