thread Re: Is it possible that customers can write reviews on square site? in Online Store

Can customers write reviews on a Square site?

astha_garg — Tue, 02 Dec 2025 17:23:07 GMT

My clients wants his customers to be able to write reviews on his square site. Is there any application to do so?

Re: Is it possible that customers can write reviews on square site?

BernadetteA — Sat, 14 Aug 2021 01:02:32 GMT

Thanks for reaching out, @astha_garg 😊

You can enable customer reviews from your Square Online Overview page in Items > Customer Reviews. Select Enable, and choose how long you want to wait to send a review request to customers.

You can reference this article for more setup steps, and please let us know if you have any questions.

Re: Can customers write reviews on a Square site?

craftycreations — Wed, 08 Sep 2021 17:42:03 GMT

You have to upgrade to have access to this option, though. It would be nice if there was just a way to embed reviews, like with a blog comment, without paying extra for every little thing.

Re: Can customers write reviews on a Square site?

whatspoppinelle — Tue, 16 Nov 2021 16:00:26 GMT

Right now it seems that a review email is solicited based on the date the order was made. But in many cases, they may not actually have received the product to even do a review esp for online orders. Is there a way to manually push out a review request?

Re: Can customers write reviews on a Square site?

frances_a — Thu, 18 Nov 2021 20:41:26 GMT

Hello @whatspoppinelle

And welcome to our Seller Community!

Currently, there isn't an option to manually request a review.

I can see how this feature would be helpful, although most of our seller prefer for the review request email to be automated.

I will pass your feedback on to the appropriate team so we can consider adding this feature in the future.

Thank you!